Sales and Service Overnight

24 Hour Fitness USA•The Woodlands, TX

About The Position

The Sales and Service Overnight (SSO) is a member of the Club Operations team who serves members and guests by creating a welcoming, informative, and enjoyable experience. Working a dedicated overnight shift, the SSO upholds 24 Hour Fitness Service Commitments, including maintaining a clean, friendly, and well-maintained gym. The role regularly interacts with guests interested in memberships and uses consultative, engaging conversations to help them take appropriate next steps toward their fitness goals. The SSO also builds relationships with members, greets them during check-in, addresses concerns, and contributes to a member-centric club environment. The position supports member satisfaction, guest visits and enrollment, new-member onboarding, retail merchandising, and in-club promotions. Team members in this role may participate in 24 Hour Fitness Fitness Sales and Membership Sales Commission Plans. The SSO reports directly to the Sales & Service Manager.

Requirements

High school diploma or General Educational Development (G.E.D.).
CPR and AED certification from an approved organization is required; certification will be provided through 24 Hour Fitness.
Must complete SSO training, including Club Orientation and Club Safety, before working alone at the front desk.
Six to twelve months of experience in a customer service function.
Knowledge of 24 Hour Fitness membership sales and administrative processes.
Computer skills for using 24 Hour Fitness systems and other common applications; basic computer skills are required.
Strong customer service skills.
Strong oral and written communication skills.
Organization skills and attention to detail.
Able to stand for up to 8 hours and talk and hear; occasionally sits, walks, kneels, and reaches with hands and arms.
Frequently lift and/or move up to 45 lbs.
Regular exposure to moving mechanical parts; the environment is occasionally loud.

Nice To Haves

Prior overnight shift experience.
Experience operating multiple phone lines.

Responsibilities

Greet and check in members, provide prompt attention, and maintain relationships by serving as a resource for their questions and concerns.
Resolve member concerns and escalate them through appropriate management channels when needed.
Remain present on the club floor and in locker rooms to help maintain a clean and safe environment.
Conduct team cleans and identify equipment or amenities that need service.
Help guests become comfortable in the club; offer tours, discuss amenities, and answer membership questions.
Inspire guests to pursue their personal fitness goals and present 24 Hour Fitness in a way that connects with them.
Explain free and fee-based fitness services, including Personal Training, Group Exercise, and 24GO Digital, and help address barriers or misconceptions.
Help new members get set up for success by arranging a meeting with a Personal Trainer.
Maintain knowledge of current retail products and follow retail merchandising and planogram standards.
Encourage members to refer guests and offer in-club promotions, including Personal Training and Add-On Memberships.
Attend meetings and trainings when required; some travel may be necessary.