Sales and Service Overnight

24 Hour Fitness•Oxnard, CA

About The Position

The Sales & Service Overnight (SSO) is a member of the Club Operations team who serves members and guests, helping create a welcoming, informative, and enjoyable club experience. Working a dedicated overnight shift, the SSO upholds 24 Hour Fitness service commitments by helping maintain a clean, friendly, and well-maintained gym. The role engages with prospective members through consultative conversations about memberships and fitness goals, and supports existing members with check-in, questions, concerns, and other needs. The SSO supports member satisfaction, guest visits and enrollment, new-member onboarding, retail merchandising, and in-club promotions. The role reports directly to the Sales & Service Manager and may involve some travel to meetings and trainings. Team members are eligible to participate in the Fitness Sales and Membership Sales Commission Plans.

Requirements

High school diploma or General Educational Development (G.E.D.).
CPR and AED certification from an approved organization; certification will be provided through 24 Hour Fitness.
Complete SSO training, including Club Orientation and Club Safety, before working alone at the front desk.
6–12 months of experience in a customer service function.
Knowledge of 24 Hour Fitness membership sales and administrative processes.
Computer skills for using 24 Hour Fitness systems and other common applications; basic computer skills are required.
Strong customer service skills.
Strong oral and written communication skills.
Organization skills and attention to detail.

Nice To Haves

Prior overnight shift experience.
Experience operating multiple phone lines.

Responsibilities

Greet and check in members and provide prompt attention to their needs.
Build name relationships with members and serve as a resource for questions and concerns.
Resolve member concerns and escalate them through the appropriate management channels when needed.
Remain present on the club floor and in locker rooms to help maintain a clean and safe environment.
Conduct team cleans and identify equipment or amenities that need service.
Help guests become comfortable in the club, offer tours, discuss amenities, and answer membership questions.
Encourage guests to pursue their personal fitness goals and present 24 Hour Fitness in a way that connects with them.
Explain free and fee-based fitness services, including Personal Training, Group Exercise, and 24GO Digital, and address barriers or misconceptions.
Help new members get set up for success by arranging a meeting with a Personal Trainer.
Maintain knowledge of current retail products and follow retail merchandising and planogram standards.
Encourage members to refer guests and offer in-club promotions, including Personal Training and Add-On Memberships.
Attend meetings and trainings as needed, which may require travel.