Sales and Service Overnight

24 Hour Fitness•The Woodlands, TX

11d

About The Position

The Sales & Service Overnight (SSO) is a member of the Club Operations team who helps create a welcoming, informative, and enjoyable experience for members and guests. Working a dedicated overnight shift, the SSO upholds 24 Hour Fitness Service Commitments by helping maintain a clean, friendly, and well-maintained gym. The role regularly engages with guests asking about memberships, using consultative conversations to help them pursue their fitness goals. The SSO also greets existing members at check-in, addresses concerns, and contributes to a member-centric environment. The position supports member engagement and satisfaction, guest visits and new-member onboarding, retail merchandising, and in-club promotions. The SSO reports directly to the Sales & Service Manager. Team members in this role may participate in 24 Hour Fitness Fitness Sales and Membership Sales Commission Plans, which reward service and sales contributions.

Requirements

High school diploma or General Educational Development (G.E.D.).
CPR and AED certification from an approved organization; certification will be provided through 24 Hour Fitness.
Complete SSO training, including Club Orientation and Club Safety, before working alone at the front desk.
6–12 months of experience in a customer service function.
Knowledge of 24 Hour Fitness membership sales and administrative processes.
Computer skills for using 24 Hour Fitness systems and other common applications.
Strong customer service skills.
Strong oral and written communication skills.
Organization skills and attention to detail.
Basic computer skills.

Nice To Haves

Prior overnight shift experience.
Experience operating multiple phone lines.

Responsibilities

Uphold service commitments by providing members with a friendly greeting and check-in and prompt attention to their needs.
Build name relationships with members and serve as a resource for their questions or concerns.
Resolve member concerns and escalate them through appropriate management channels when needed.
Be present on the club floor and in locker rooms to help maintain a clean and safe environment.
Conduct regular team cleans and identify equipment or amenities that need service.
Help guests become comfortable in the club by offering tours, discussing amenities, and answering membership questions.
Inspire guests to pursue their personal fitness goals and present 24 Hour Fitness in a way that connects with them.
Address barriers and misconceptions about free and fee-based fitness services, including Personal Training, Group Exercise, and 24GO Digital.
Help new members get set up for success by arranging a meeting with a Personal Trainer.
Maintain knowledge of current retail products and meet retail merchandising and planogram standards.
Encourage members to refer guests and offer in-club promotions, including Personal Training and Add-On Memberships.