Sales and Service Manager Floater

24 Hour Fitness • Arvada, CO

13d

About The Position

The Sales and Service Manager Floater (SSMF) ensures the clubs they support deliver an outstanding, well-rounded sales and service experience to guests and members through membership, fitness, and retail products and services. The role hires and develops team members who build relationships, communicate the value of 24 Hour Fitness offerings, and focus on behaviors that drive member acquisition and retention. The SSMF reviews processes and team effectiveness and works toward guest and member engagement and sales revenue goals.

The SSMF performs the responsibilities of a Sales and Service Manager while supporting multiple clubs in an assigned district or market rather than being assigned to one club. The manager rotates between locations based on business needs, including leadership transitions and new manager onboarding. This developmental position is intended to prepare leaders for permanent, club-based Sales and Service Manager roles, with transitions occurring as opportunities become available based on business need, performance, and readiness.

The role reports to the District Manager. While supporting a club, the SSMF partners with that club's General Manager and Sales and Service Manager. Sales and Service Experts and Associates normally report to the club's Sales and Service Manager; when no such manager is assigned, they report directly to the SSMF.

Requirements

• High school diploma or GED.
• Current CPR and AED certifications from an approved organization.
• Valid driver's license and reliable transportation to travel between assigned clubs.
• Positive and productive leadership skills, including motivating, coaching, and communicating with diverse groups.
• Strong member-centric focus and comfort engaging with members in person.
• Ability to respond professionally to requests and inquiries from guests, members, and team members.
• Strong organizational skills and ability to execute and prioritize multiple tasks.

Nice To Haves

• Bachelor's degree.
• Prior management experience in service sales leading 4–10 employees.
• 1–2 years of experience in service sales.
• Fitness industry experience.

Responsibilities

• Hire, train, and develop Sales and Service team members across supported clubs.
• Lead and coach team members to offer products and services tailored to members' needs, modeling relationship building and serving as a subject matter expert.
• Assess team members, provide feedback and coaching, and oversee ongoing training for exceptional member-centric service.
• Manage team performance, engagement, personnel matters, and schedules within budgeted hours to provide adequate coverage.
• Attain department targets, including new member sales, fitness revenue, retail, and member retention.
• Support clubs in the assigned district or market as directed by the District Manager, rotating locations based on business needs, including leadership transitions and new manager onboarding.
• Drive new sales efforts, including membership, EFT, point-of-sale fitness packages, retail, and club-specific offerings.
• Develop business plans and review weekly sales results and club statistics with the General Manager, adjusting execution strategies to address revenue gaps.
• Set monthly, weekly, and daily sales goals for Sales and Service team members.
• Develop and coordinate local club marketing activities; manage leads to generate new business and communicate current marketing campaigns.
• Ensure new members are onboarded with a plan to help them achieve their health and wellness goals.
• Consistently achieve or exceed personal and team sales goals.
• Partner with the General Manager to provide a tailored, member-centric experience.
• Lead by example in maintaining a clean, friendly, and well-maintained club.
• Partner with the Fitness Manager and/or Personal Training team on company fitness initiatives that support member experience and club financial targets.
• Engage members with personal training, group exercise classes, and 24GO digital content.
• Resolve member inquiries, concerns, and complaints professionally within company and club parameters.
• Travel locally between assigned clubs and travel to training and meetings as needed.

Benefits

• Paid time off.
• Medical and dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED