Sales and Service Manager Floater

24 Hour Fitness • Denver, CO

13d

About The Position

The Sales and Service Manager Floater (SSMF) supports multiple 24 Hour Fitness clubs within an assigned district or market, rotating between locations according to business needs rather than being assigned to one club. The role ensures guests and members receive an outstanding, well-rounded sales and service experience through membership, fitness, and retail products and services. The SSMF hires and develops team members, builds a relationship-focused and member-centric sales culture, and reviews processes and team effectiveness to drive member acquisition, retention, guest engagement, and sales revenue goals. This developmental position is intended to prepare leaders for a permanent, club-based Sales and Service Manager role. Transition to an SSM role is expected as opportunities become available, depending on business need, performance, and readiness.

The SSMF performs the responsibilities of a Sales and Service Manager, including leading and coaching the Sales and Service team, managing schedules and performance, and delivering department targets. The role drives new-member, fitness, retail, and other club-specific sales; develops sales plans and local marketing activities; manages leads; and ensures new members receive appropriate onboarding. The SSMF partners with the General Manager and fitness leadership to provide a high-quality member experience, support fitness initiatives, and resolve member concerns.

The position requires regular local travel between supported clubs, as well as travel for training and meetings. It involves frequent interaction with members and team members, use of electronic devices, and time spent standing and walking throughout clubs. Physical activities include bending, stooping, climbing, reaching, and lifting or moving items weighing up to 25 pounds regularly and up to 50 pounds occasionally.

Requirements

• High school diploma or GED.
• Current CPR and AED certifications from an approved organization.
• Valid driver’s license and reliable transportation for travel between assigned clubs.
• Ability to motivate, coach, and communicate productively with diverse groups.
• Strong member-centric focus and comfort engaging with members in person.
• Professional response to requests and inquiries from guests, members, and team members.
• Strong organizational skills and ability to execute and prioritize multiple tasks.
• Ability to travel 10% of the time to attend training and meetings.

Nice To Haves

• Bachelor’s degree.
• Prior management experience in the service sales industry leading 4–10 employees.
• 1–2 years of experience in service sales.
• Fitness industry experience.

Responsibilities

• Hire, train, and foster the ongoing development of Sales and Service team members at each supported club.
• Lead team members in presenting product and service offerings tailored to members’ needs, model relationship-building, and serve as a subject matter expert.
• Assess team member skills and provide ongoing feedback, coaching, and training to support exceptional member-centric service.
• Manage team performance, engagement, personnel matters, and schedules within budgeted hours to ensure adequate coverage.
• Achieve department targets, including new-member sales, fitness revenue, retail sales, and member retention.
• Support clubs in the assigned district or market as directed by the District Manager, rotating locations based on business needs, including leadership transitions and new manager onboarding.
• Drive new sales efforts, including membership sales, EFT, Point of Sale fitness packages, retail, and club-specific offerings.
• Develop business plans and review weekly sales figures and club statistics with the General Manager to identify revenue gaps and adjust execution strategies.
• Set monthly, weekly, and daily sales goals for Sales and Service team members.
• Develop, execute, and coordinate local club marketing activities; manage leads to generate new business.
• Stay informed about marketing campaigns and communicate them effectively to members and prospective members.
• Ensure new members are onboarded with a plan to support their health and wellness goals.
• Meet or exceed personal and team sales goals.
• Partner with the General Manager to deliver a high-quality, member-centric experience tailored to guest and member needs.
• Lead by example in maintaining a clean, friendly, and well-maintained club.
• Partner with the Fitness Manager and/or Personal Training team to execute fitness initiatives that improve member experience and meet financial targets.
• Engage members with personal training, group exercise classes, and 24GO digital content.
• Resolve member inquiries, concerns, and complaints professionally within company and club parameters.
• Travel regularly between clubs in the assigned district or market and travel for training and meetings as required.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with employer match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED