Sales and Service Manager Floater

24 Hour Fitness • Burbank, CA

7d

About The Position

The Sales and Service Manager Floater (SSMF) ensures the clubs they support deliver an outstanding sales and service experience to guests and members through membership, fitness, and retail products and services. The role hires and develops talented team members, builds member relationships, promotes acquisition and retention, reviews processes and team effectiveness, and drives engagement and sales revenue goals.

The SSMF performs the responsibilities of a Sales and Service Manager but is not assigned to one club. Instead, the role supports multiple clubs within an assigned district or market, rotating between locations according to business needs, including leadership transitions and new manager onboarding. This is a developmental position intended to prepare leaders for permanent, club-based Sales and Service Manager roles. Transition into such a role is expected as opportunities arise, based on business need, performance, and readiness.

The position reports to the District Manager and partners with each supported club’s General Manager and Sales and Service Manager. Sales and Service Experts and Associates generally report to their club’s Sales and Service Manager; when a club has no assigned manager, they report directly to the SSMF.

Requirements

• High school diploma or GED.
• Current CPR and AED certifications from an approved organization.
• Valid driver’s license and reliable transportation to travel between assigned clubs.
• Positive and productive leadership skills, including motivating, coaching, and communicating with diverse groups.
• Strong member-centric focus and comfort engaging with members in person.
• Professional response to requests and inquiries from guests, members, and team members.
• Strong organizational skills and ability to execute and prioritize multiple tasks.

Nice To Haves

• Bachelor’s degree.
• Prior management experience in service sales leading 4–10 employees.
• 1–2 years of experience in service sales.
• Fitness industry experience.

Responsibilities

• Hire, train, and continuously develop Sales and Service team members at each supported club.
• Lead team members in offering products and services tailored to members’ individual needs; model relationship building and serve as a subject matter expert.
• Assess, provide feedback to, and coach team members; oversee ongoing training and share industry updates.
• Manage team performance, engagement, personnel matters, and schedules within budgeted hours to maintain appropriate coverage.
• Attain department targets, including new member sales, fitness revenue, retail, and member retention.
• Support clubs across an assigned district or market as directed by the District Manager, rotating based on business need, including during leadership transitions and new manager onboarding.
• Drive new sales efforts, including memberships, EFT, point-of-sale fitness packages, retail, and club-specific offerings.
• Develop business plans and review weekly sales numbers and club statistics with the General Manager to identify revenue gaps and adjust execution strategies.
• Set monthly, weekly, and daily sales goals for Sales and Service team members.
• Develop, execute, and coordinate local club marketing activities; generate business through lead management.
• Maintain awareness of marketing campaigns and communicate them effectively to members and prospective members.
• Ensure new members are properly onboarded with plans to support their health and wellness goals.
• Consistently meet or exceed personal and team sales goals.
• Partner with the General Manager to provide a member-centric experience tailored to guest and member needs.
• Lead by example in maintaining a clean, friendly, and well-maintained club.
• Partner with the Fitness Manager and/or Personal Training team to execute fitness initiatives that improve member experience and support financial targets.
• Engage members with personal training, group exercise classes, and 24GO digital content.
• Resolve member inquiries, concerns, and complaints professionally within company and club parameters.
• Travel regularly between assigned clubs and travel as needed for training and meetings.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with company match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events, both in person and virtually.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED