Sales and Service Manager Floater

24 Hour Fitness • Carlsbad, CA

8d

About The Position

The Sales and Service Manager Floater (SSMF) ensures the clubs they support deliver an outstanding, well-rounded sales and service experience to guests and members by offering membership, fitness, and retail products and services. The role hires and develops team members who build relationships, communicate the value of 24 Hour Fitness offerings, and focus on behaviors that drive member acquisition and retention. The SSMF reviews processes and team effectiveness, drives guest and member engagement, and works toward sales revenue goals.

Unlike a Sales and Service Manager assigned to one club, the SSMF supports multiple clubs within an assigned district or market, rotating locations according to business needs. The position is developmental and intended to prepare leaders for permanent, club-based Sales and Service Manager roles. Transition to an SSM position is expected as opportunities become available, based on business need, performance, and readiness.

The SSMF reports to the District Manager and partners with each supported club’s General Manager and Sales and Service Manager. Sales and Service Experts and Associates continue to report to the club’s Sales and Service Manager, or directly to the SSMF when the club has no assigned Sales and Service Manager.

Requirements

• High school diploma or GED.
• Current CPR and AED certification from an approved organization.
• Positive and productive leadership skills, including motivating, coaching, and communicating with diverse groups.
• Strong member-centric focus and comfort engaging with members in person.
• Professional responses to requests and inquiries from guests, members, and team members.
• Strong organizational skills to prioritize and execute multiple tasks.
• Valid driver's license and reliable transportation to travel between assigned clubs.
• Ability to travel 10% of the time to attend training and meetings.

Nice To Haves

• Bachelor's degree.
• Prior management experience in the service sales industry leading 4–10 employees.
• 1–2 years of experience in service sales.
• Fitness industry experience.

Responsibilities

• Hire, train, and develop Sales and Service team members at each supported club.
• Lead team members in providing tailored membership, fitness, and retail products and services; model relationship-building and act as a subject matter expert.
• Assess, coach, and provide feedback to team members, and oversee ongoing training and sharing of industry updates.
• Manage team performance, engagement, personnel matters, and schedules within budgeted hours to ensure adequate coverage.
• Achieve department targets, including new member sales, fitness revenue, retail sales, and member retention.
• Support clubs across the assigned district or market as directed by the District Manager, rotating locations based on business needs, leadership transitions, and new manager onboarding.
• Drive new sales efforts, including memberships, EFT, Point of Sale fitness packages, retail, and club-specific offerings.
• Develop business plans and review weekly sales numbers and club statistics with the General Manager to identify revenue gaps and adjust execution strategies.
• Set monthly, weekly, and daily sales goals for Sales and Service team members.
• Develop, execute, and coordinate local club marketing activities; generate business through lead management.
• Stay current on marketing campaigns and communicate them effectively to members and prospective members.
• Ensure new members are properly onboarded with plans to support their health and wellness goals.
• Consistently achieve or exceed personal and team sales goals.
• Partner with the General Manager to deliver a best-in-class, member-centric experience tailored to guest and member needs.
• Model a clean, friendly, and well-maintained club experience.
• Partner with the Fitness Manager and/or Personal Training team on company fitness initiatives that improve member experience and meet financial targets.
• Engage members with personal training, group exercise classes, and 24GO digital content.
• Resolve member inquiries, concerns, and complaints professionally within company and club parameters.
• Travel regularly between assigned clubs and travel to training and meetings as required.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events, in person and virtually.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED