Sales and Service Manager Floater

24 Hour Fitness • Los Angeles, CA

7d

About The Position

The Sales and Service Manager Floater (SSMF) ensures the clubs they support deliver an outstanding sales and service experience to guests and members by offering membership, fitness, and retail products and services. The role hires and develops team members, builds strong member relationships, supports acquisition and retention, reviews processes and team effectiveness, and drives member engagement and sales revenue goals.

Unlike a club-based Sales and Service Manager, the SSMF supports multiple clubs within an assigned district or market, rotating between locations based on business needs. This is a developmental position intended to prepare leaders for a permanent, club-based Sales and Service Manager role. Transition to an SSM position is expected as opportunities become available, based on business needs, performance, and readiness.

The SSMF reports to the District Manager. While supporting a club, the SSMF partners with that club’s General Manager and Sales and Service Manager. Sales and Service Experts and Associates continue to report to their club’s Sales and Service Manager; if a club has no assigned Sales and Service Manager, they report directly to the SSMF.

Requirements

• High school diploma or GED.
• Current CPR and AED certification from an approved organization.
• Positive and productive leadership skills, including motivating, coaching, and communicating with diverse groups.
• Strong member-centric focus and comfort engaging with members in person.
• Professional responses to requests and inquiries from guests, members, and team members.
• Strong organizational skills to execute and prioritize multiple tasks.
• Valid driver’s license and reliable transportation to travel between assigned clubs.
• Regular local travel between clubs within the assigned district or market, based on business needs.
• Availability to travel 10% of the time to attend training and meetings.

Nice To Haves

• Bachelor’s degree.
• Prior management experience in the service sales industry leading 4–10 employees.
• 1–2 years of experience in service sales.
• Fitness industry experience.

Responsibilities

• Hire, train, and continually develop Sales and Service team members at each supported club.
• Lead team members in offering products and services tailored to members’ individual needs; model relationship building and serve as a subject matter expert.
• Assess, coach, and provide feedback to develop team members’ skills.
• Implement and oversee training that supports exceptional service in a member-centric environment, and share relevant industry updates.
• Manage team performance, engagement, personnel matters, and schedules within budgeted hours to ensure adequate coverage.
• Attain department targets, including new member sales, fitness revenue, retail sales, and member retention.
• Support clubs in the assigned district or market as directed by the District Manager, rotating between locations based on business needs, including leadership transitions and new manager onboarding.
• Drive new sales efforts, including memberships, EFT, point-of-sale fitness packages, retail, and club-specific offerings.
• Develop business plans and review weekly sales numbers and club statistics with the General Manager to identify revenue gaps and adjust execution strategies.
• Set monthly, weekly, and daily sales goals for Sales and Service team members.
• Develop, execute, and coordinate local club marketing activities; generate new business through lead management.
• Stay current on marketing campaigns and communicate them effectively to members and prospective members.
• Ensure new members are onboarded with a plan to help them achieve their health and wellness goals.
• Consistently achieve or exceed personal and team sales goals.
• Partner with the General Manager to provide a best-in-class, member-centric experience tailored to guests and members.
• Lead by example in maintaining a clean, friendly, and well-maintained club.
• Partner with the club Fitness Manager and/or Personal Training team to execute fitness initiatives that improve member experience and meet financial targets.
• Engage members with personal training, group exercise classes, and 24GO digital content.
• Resolve member inquiries, concerns, and complaints professionally within company and club parameters.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with employer match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events, in person and virtually.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED