Sales and Service Manager Floater

24 Hour Fitness USA • Carlsbad, CA

7d

About The Position

The Sales and Service Manager Floater (SSMF) ensures that the clubs they support deliver an outstanding, well-rounded sales and service experience to guests and members. The role offers membership, fitness, and retail products and services; hires and develops team members; promotes member acquisition and retention; reviews processes and team effectiveness; and drives guest and member engagement and sales revenue goals.

Unlike a club-based Sales and Service Manager, the SSMF supports multiple clubs within an assigned district or market, rotating between locations according to business needs. The role may provide coverage during leadership transitions and support new Sales and Service Manager onboarding. It is a developmental position intended to prepare leaders for a permanent club-based Sales and Service Manager role. Transition to that role is expected as opportunities become available, subject to business need, performance, and readiness.

The SSMF reports to the District Manager. While supporting a club, the SSMF partners with that club’s General Manager and Sales and Service Manager. Sales and Service Experts and Associates report to the club’s Sales and Service Manager, or directly to the SSMF when the club has no assigned Sales and Service Manager.

Requirements

• High school diploma or GED.
• Current CPR and AED certifications from an approved organization.
• Positive and productive leadership skills, including the ability to motivate, coach, and communicate with diverse groups.
• Strong member-centric focus and comfort engaging with members in person.
• Professional responses to requests and inquiries from guests, members, and team members.
• Strong organizational skills and ability to prioritize and execute multiple tasks.
• Valid driver’s license and reliable transportation to travel between assigned clubs.
• Ability to travel locally between clubs based on business needs and travel 10% of the time for training and meetings.

Nice To Haves

• Bachelor’s degree.
• Prior management experience in the service sales industry leading 4–10 employees.
• 1–2 years of experience in service sales.
• Fitness industry experience.

Responsibilities

• Hire, train, and continuously develop Sales and Service team members at each supported club.
• Lead team members in offering products and services tailored to members’ individual needs, and model relationship-building and effective product and service offerings.
• Assess, coach, and provide feedback to team members; oversee ongoing training and share relevant industry updates.
• Manage team performance, engagement, personnel matters, and schedules within budgeted hours to provide adequate coverage.
• Drive attainment of department targets, including new member sales, fitness revenue, retail sales, and member retention.
• Support clubs in the assigned district or market as directed by the District Manager, rotating between locations based on business needs, including during leadership transitions and new manager onboarding.
• Drive new sales efforts, including membership, EFT, POS fitness packages, retail, and club-specific offerings.
• Develop business plans and review weekly sales numbers and club statistics with the General Manager; identify revenue gaps and adjust team execution strategies.
• Set monthly, weekly, and daily sales goals for Sales and Service team members.
• Develop, execute, and coordinate local club marketing activities; manage leads to generate new business.
• Stay informed about marketing campaigns and communicate them effectively to members and prospective members.
• Ensure new members are onboarded with a plan to support their health and wellness goals.
• Consistently achieve or exceed personal and team sales goals.
• Partner with the General Manager to provide a member-centric experience tailored to guest and member needs.
• Lead by example in maintaining a clean, friendly, and well-maintained club.
• Partner with the Fitness Manager and/or Personal Training team to carry out fitness initiatives that improve member experience and support club financial targets.
• Engage members with personal training, group exercise classes, and 24GO digital content.
• Resolve member inquiries, concerns, and complaints professionally within company and club parameters.
• Travel regularly between clubs in the assigned district or market and travel 10% of the time for training and meetings.

Benefits

• Paid time off.
• Medical and dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED