Sales and Service Manager Floater

24 Hour Fitness • Arcadia, CA

5d

About The Position

The Sales and Service Manager Floater (SSMF) ensures the clubs they support deliver an outstanding sales and service experience to guests and members by offering membership, fitness, and retail products and services. The role hires and develops Sales and Service team members, builds member relationships, supports member acquisition and retention, reviews team and process effectiveness, and drives engagement and sales revenue goals.

The SSMF performs the responsibilities of a Sales and Service Manager but is not assigned to one club. Instead, the role supports multiple clubs in an assigned district or market, rotating between locations according to business needs, including leadership transitions and new manager onboarding. This is a developmental role intended to prepare leaders for a permanent, club-based Sales and Service Manager position. Transition to that position depends on business need, performance, and readiness.

The SSMF reports to the District Manager and partners with each supported club's General Manager and Sales and Service Manager. Sales and Service Experts and Associates continue to report to their club's Sales and Service Manager; if a club has no assigned Sales and Service Manager, they report directly to the SSMF.

Requirements

• High school diploma or GED.
• Current CPR and AED certification from an approved organization.
• Valid driver's license and reliable transportation to travel between assigned clubs.
• Positive and productive leadership skills, including motivating, coaching, and communicating with diverse groups.
• Strong member-centric focus and comfort engaging with members in person.
• Ability to respond professionally to requests and inquiries from guests, members, and team members.
• Strong organizational skills and ability to execute and prioritize multiple tasks.

Nice To Haves

• Bachelor's degree.
• Prior service sales management experience leading 4–10 employees.
• 1–2 years of experience in service sales.
• Fitness industry experience.

Responsibilities

• Hire, train, and continuously develop Sales and Service team members at each supported club.
• Lead team members in providing tailored product and service offerings; model relationship building and serve as a subject matter expert.
• Assess, coach, and provide feedback to team members, and oversee ongoing member-centric service training.
• Manage team performance, engagement, and personnel matters.
• Manage Sales and Service schedules within budgeted hours to provide adequate coverage.
• Attain department targets, including new member sales, fitness revenue, retail, and member retention.
• Support clubs across the assigned district or market as directed by the District Manager, rotating locations based on business needs.
• Drive new sales, including memberships, EFT, POS fitness packages, retail, and club-specific offerings.
• Develop business plans and review weekly sales numbers and club statistics with the General Manager; identify revenue gaps and adjust execution strategies.
• Set monthly, weekly, and daily sales goals for Sales and Service team members.
• Develop, execute, and coordinate local club marketing activities; generate new business through lead management.
• Stay current on marketing campaigns and communicate them to members and prospective members.
• Ensure new members are onboarded with a plan to support their health and wellness goals.
• Consistently meet or exceed personal and team sales goals.
• Partner with the General Manager to provide a best-in-class, member-centric experience.
• Lead by example in maintaining a clean, friendly, and well-maintained club.
• Partner with the Fitness Manager and/or Personal Training team to execute fitness initiatives that improve member experience and meet financial targets.
• Engage members with personal training, group exercise classes, and 24GO digital content.
• Resolve member inquiries, concerns, and complaints professionally within company and club parameters.
• Travel regularly between clubs in the assigned district or market and travel 10% of the time for training and meetings.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with matching for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED