Sales and Service Manager Floater

24 Hour Fitness USA • Arcadia, CA

5d

About The Position

The Sales and Service Manager Floater (SSMF) supports multiple clubs within an assigned district or market, rotating between locations based on business needs rather than being assigned to one club. The role ensures guests and members receive an outstanding, well-rounded sales and service experience by offering relevant membership, fitness, and retail products and services. The SSMF hires and develops team members, promotes member acquisition and retention, reviews processes and team effectiveness, drives member engagement, and works toward sales revenue goals.

This developmental position carries the same responsibilities as a club-based Sales and Service Manager and is intended to prepare the SSMF for a permanent club-based role as opportunities arise, based on business need, performance, and readiness. The SSMF supports clubs during leadership transitions and new manager onboarding, as directed by the District Manager.

The position reports to the District Manager. While supporting a club, the SSMF partners with that club’s General Manager and Sales and Service Manager. Sales and Service Experts and Associates report to the club’s Sales and Service Manager, or directly to the SSMF when the club has no assigned Sales and Service Manager.

Requirements

• High school diploma or GED.
• Current CPR and AED certification from an approved organization.
• Valid driver's license and reliable transportation for travel between assigned clubs.
• Ability to motivate, coach, and communicate productively with diverse groups.
• Strong member-centric focus and comfort engaging with members in person.
• Professional response to requests and inquiries from guests, members, and team members.
• Strong organizational skills and ability to prioritize and execute multiple tasks.

Nice To Haves

• Bachelor's degree.
• Prior management experience in service sales leading 4–10 employees.
• One to two years of experience in service sales.
• Fitness industry experience.

Responsibilities

• Hire, train, coach, and continuously develop Sales and Service team members at each supported club.
• Lead team members in providing members with product and service offerings tailored to individual needs; model relationship building and serve as a subject matter expert.
• Assess team performance, provide feedback, oversee ongoing training, and manage team engagement and personnel matters.
• Manage team schedules within budgeted hours to provide adequate coverage for members and guests.
• Drive department targets, including new member sales, fitness revenue, retail sales, and member retention.
• Support clubs across the assigned district or market as directed by the District Manager, rotating between locations based on business needs and supporting leadership transitions and new manager onboarding.
• Lead new sales efforts, including membership sales, EFT, point-of-sale fitness packages, retail, and club-specific offerings.
• Develop business plans and review weekly sales numbers and club statistics with the General Manager to identify revenue gaps and adjust execution strategies.
• Set monthly, weekly, and daily sales goals for Sales and Service team members.
• Develop, execute, and coordinate local club marketing activities; manage leads to generate new business.
• Stay informed about marketing campaigns and communicate them effectively to members and prospective members.
• Ensure new members are properly onboarded with plans to help them achieve their health and wellness goals.
• Meet or exceed personal and team sales goals.
• Partner with the General Manager to deliver a member-centric experience tailored to guest and member needs.
• Lead by example in maintaining a clean, friendly, and well-maintained club.
• Partner with the Fitness Manager and/or Personal Training team on company fitness initiatives that support member experience and club financial targets.
• Engage members with personal training, group exercise classes, and 24GO digital content.
• Resolve member inquiries, concerns, and complaints professionally within company and club parameters.
• Travel regularly between clubs in the assigned district or market and travel 10% of the time for training and meetings.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED