Sales and Service Manager Floater

24 Hour Fitness•Eastvale, CA

About The Position

The Sales and Service Manager Floater (SSMF) supports multiple 24 Hour Fitness clubs within an assigned district or market, rotating between locations based on business needs rather than being assigned to a single club. The role ensures an outstanding sales and service experience for guests and members by offering membership, fitness, and retail products and services. The SSMF hires and develops team members, builds member relationships, supports member acquisition and retention, reviews processes and team effectiveness, and works toward sales revenue goals. This is a developmental position intended to prepare leaders for a permanent, club-based Sales and Service Manager role. Transition to that role is expected as opportunities become available, based on business need, performance, and readiness. The SSMF leads Sales and Service team members, oversees training, coaching, performance, engagement, personnel matters, and scheduling, and is responsible for department targets including new member sales, fitness revenue, retail, and member retention. The role drives sales efforts, develops business plans and local marketing activities, manages leads, sets sales goals, supports member onboarding, and works to achieve personal and team sales goals. In partnership with the General Manager, the SSMF helps deliver a member-centric club experience, supports a clean and well-maintained environment, coordinates with Fitness Managers and Personal Training teams on company initiatives, promotes fitness offerings, and professionally resolves member concerns. The SSMF reports to the District Manager and partners with each club’s General Manager and Sales and Service Manager. Regular local travel between assigned clubs is required, as is travel 10% of the time for training and meetings.

Requirements

High school diploma or GED.
Current CPR and AED certification from an approved organization.
Valid driver’s license and reliable transportation to travel between assigned clubs.
Positive and productive leadership skills, including motivating, coaching, and communicating with diverse groups.
Strong member-centric focus and comfort engaging with members in person.
Professional responses to requests and inquiries from guests, members, and team members.
Strong organizational skills, including the ability to execute and prioritize multiple tasks.

Nice To Haves

Bachelor’s degree.
Prior management experience in service sales leading 4–10 employees.
1–2 years of experience in service sales.
Fitness industry experience.

Responsibilities

Hire, train, and develop Sales and Service team members at each supported club.
Lead team members in providing members with tailored product and service offerings, and model relationship-building and effective member engagement.
Assess team member skills and provide ongoing feedback and coaching.
Implement and oversee training to support exceptional service in a member-centric environment, and share relevant industry updates.
Manage team performance, engagement, and personnel matters.
Manage team schedules within budgeted hours to provide adequate coverage.
Meet department targets for new member sales, fitness revenue, retail, and member retention.
Rotate among clubs within the assigned district or market as directed by the District Manager, including supporting leadership transitions and onboarding new Sales and Service Managers.
Drive new sales efforts, including membership, EFT, point-of-sale fitness packages, retail, and club-specific offerings.
Develop business plans and review weekly sales numbers and club statistics with the General Manager; identify revenue gaps and adjust team execution as needed.
Set monthly, weekly, and daily sales goals for Sales and Service team members.
Develop, execute, and coordinate local club marketing activities.
Generate new business through lead management and maintain awareness of marketing campaigns.
Ensure new members are onboarded with a plan to support their health and wellness goals.
Achieve or exceed personal and team sales goals.
Partner with the General Manager to provide a member-centric experience tailored to guest and member needs.
Lead by example in maintaining a clean, friendly, and well-maintained club.
Partner with the club Fitness Manager and/or Personal Training team on fitness initiatives that improve member experience and meet financial targets.
Engage members with personal training, group exercise classes, and 24GO digital content.
Resolve member inquiries, concerns, and complaints professionally within company and club parameters.
Travel regularly between clubs in the assigned district or market, and travel 10% of the time to attend training and meetings.