Sales and Service Leader - Full Time

Sephora•Rochester Hills, MI

12d•$24 - $28•Onsite

About The Position

As a Sales and Service Leader at Sephora, you will lead by example to support store success, inspire team members, elevate client experiences, and help exceed goals. Through coaching, collaboration, and a passion for beauty, you will contribute to a high-performing, inclusive environment. The role includes leading and developing the team, driving sales and client engagement, supporting daily store operations, and upholding Sephora standards.

Requirements

Minimum 2 years of leadership experience in a retail, hospitality, or service environment.
Proven ability to coach and inspire teams to achieve goals.
Strong sales and client service skills.
Excellent communication and interpersonal skills.
Comfortable working in a fast-paced and dynamic environment.
Quick learner with the ability to absorb and share product knowledge and training.
Physically able to lift and carry up to 50 pounds.
Meet the required minimum number of weekly shifts or hours, with punctuality and consistent attendance.
Available during peak retail operations, including nights, weekends, and holidays.

Responsibilities

Lead and inspire team members to deliver exceptional client service and achieve sales goals.
Contribute to store success through client engagement, product knowledge, and personalized recommendations.
Provide ongoing feedback and development to improve team performance.
Support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives.
Assist with inventory, visual merchandising, and maintaining store standards.
Promote an open, inclusive culture where everyone feels empowered.
Follow company policies and help create a safe and enjoyable shopping experience.