Sales and Service Leader - Full Time

sephora.com•New York, NY

2d•$28 - $32•Onsite

About The Position

As a Sales and Service Leader at Sephora, you will help drive store success by leading by example, inspiring the team, elevating client experiences, and contributing to sales goals. Through coaching, collaboration, and a passion for beauty, you will help create a high-performing, inclusive environment. The role includes supporting daily store operations and maintaining company standards.

Requirements

Minimum 2 years of leadership experience in a retail, hospitality, or service environment.
Proven ability to coach and inspire teams to achieve goals.
Strong sales and client service skills.
Excellent communication and interpersonal skills.
Comfort working in a fast-paced and dynamic environment.
Ability to learn quickly and absorb and share product knowledge and training.
Physical ability to lift and carry up to 50 pounds.
Meet the required minimum number of weekly shifts or hours; full-time hours are 30–40 hours per week.
Availability during peak retail operations, including nights, weekends, and holidays.
Punctuality and consistent attendance.

Responsibilities

Coach and empower team members to deliver exceptional client service and achieve sales goals.
Contribute to store success through client engagement, product knowledge, and personalized recommendations.
Provide ongoing feedback and development to improve team performance.
Support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives.
Assist with inventory, visual merchandising, and maintaining store standards.
Promote a culture of openness and teamwork where everyone feels empowered.
Follow company policies and help create a safe and enjoyable shopping experience.