Sales and Service Leader - Full Time
About The Position
As a Sales and Service Leader at Sephora, you’ll lead by example to inspire your team, elevate client experiences, and exceed goals. Through coaching, collaboration, and a passion for beauty, you’ll help create a high-performing, inclusive environment. You’ll contribute to store success through client engagement, product knowledge, personalized recommendations, team development, and support for daily store operations. This is a regular, full-time hourly, non-exempt position requiring 30–40 hours per week. The role requires availability during peak retail operations, including nights, weekends, and holidays, along with punctuality and consistent attendance. Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility. The hourly pay range is $24.00–$27.50; actual pay depends on relevant qualifications and experience and other legitimate, non-discriminatory factors specific to the position or geographic location. Sephora is an equal opportunity employer and provides reasonable accommodation to applicants with disabilities or other medical conditions.
Requirements
- Minimum 2 years of leadership experience in a retail, hospitality, or service environment.
- Proven ability to coach and inspire teams to achieve goals.
- Strong sales and client service skills.
- Excellent communication and interpersonal skills.
- Comfortable working in a fast-paced and dynamic environment.
- Quick learner with the ability to absorb and share product knowledge and training.
- Physically able to lift and carry up to 50 pounds.
- Meet the required minimum number of weekly shifts/hours: 30–40 hours for full-time.
- Available during peak retail operations, including nights, weekends, and holidays.
- Punctuality and consistent attendance.
Responsibilities
- Lead and inspire team members to deliver exceptional client service and achieve sales goals.
- Contribute to store success through strong client engagement, expert product knowledge, and personalized recommendations.
- Provide ongoing feedback and development to elevate team performance.
- Support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives.
- Assist with inventory, visual merchandising, and maintaining store standards.
- Help promote a culture of openness where everyone feels empowered.
- Uphold company policies and help create a safe and enjoyable shopping experience.
Benefits
- Comprehensive healthcare and wellbeing benefits based on eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
