Sales and Service Expert

24 Hour Fitness • The Woodlands, TX

11d

About The Position

The Sales and Service Expert (SSE) delivers a well-rounded sales and service experience to guests and members by offering membership, fitness, and retail products and services. The role builds relationships, communicates the value of 24 Hour Fitness offerings, and focuses on behaviors that support member acquisition, retention, and sales revenue goals.

The SSE guides prospective members through the club, presents offers, enrolls and onboards new members, and manages leads and appointments. The role also supports member engagement and retention by providing friendly service, connecting members with fitness offerings and resources, and helping maintain a clean, welcoming club. The SSE reports to the Sales and Service Manager and has no direct reports.

Requirements

• In-depth knowledge and experience with sales practices and techniques.
• General understanding of the fitness industry.
• Ability to work with computers and operate a Point of Sale (POS) system.
• Strong interpersonal communication and customer service skills.
• Independent, self-starting, and well organized; able to work as part of a team.
• High school diploma or GED.
• CPR and AED certification from an approved organization, required within 60 days of employment.
• Ability to work in club offices and move about club floors and rooms.
• Ability to occasionally demonstrate or explain physical fitness activities, techniques, and procedures.
• Ability to communicate by telephone with members and use company computer systems for document preparation, data entry, and reviewing reports and email.
• Ability to work around moving mechanical parts and in a loud environment.
• Ability to work a varied schedule, including frequent extended workdays, weekends, and holidays as business needs require.
• Minimum travel may be required for training and lead generation.

Nice To Haves

• Knowledge of Membership System software.
• Bachelor's degree.
• Prior experience in the fitness or retail industry.
• 1–2 years of experience in service sales.

Responsibilities

• Deliver the CARE sales model to guests and explain how company products and services meet their fitness needs.
• Tour prospective members through the club, describe relevant facilities and offerings, and ensure guests register through the digital kiosk.
• Present membership and fitness offers and enroll guests according to company sales techniques, protocol, and Membership Agreement Procedures.
• Onboard new members and assist with member retention activities.
• Meet or exceed personal and team sales goals and personal productivity goals.
• Generate leads through community outreach, local promotions, corporate sales events, member promotions, referrals, guest passes, and calls to leads.
• Set appointments for leads and potential new business opportunities; communicate marketing campaigns and manage follow-up using the Lead Management System and daily planner.
• Partner with the Sales and Service Manager to provide a member-centric experience that strengthens relationships and retention.
• Greet and check in members, respond promptly to their needs, and engage them with personal training, group exercise, and 24GO digital content.
• Build relationships with members, answer questions or concerns, and direct them to appropriate company resources.
• Help new members become comfortable in the club and help maintain a clean, friendly, and well-maintained environment.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with employer match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events.
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED