Sales and Service Expert

24 Hour Fitness USA • Huntington Beach, CA

10d

About The Position

The Sales and Service Expert (SSE) provides guests and members with a well-rounded sales and service experience by offering membership, fitness, and retail products and services. The role builds relationships and explains the value of 24 Hour Fitness offerings, with a focus on member acquisition and retention. The SSE engages guests and members and works toward sales revenue goals.

The SSE welcomes and enrolls prospective members, tours them through the club, and matches products and services to their fitness needs. The role generates and manages leads, sets appointments, promotes marketing campaigns, and follows up on prospective business. The SSE also supports member retention by providing attentive service, connecting members with fitness offerings and appropriate resources, and helping maintain a clean, friendly, well-maintained club.

This position reports to the Sales and Service Manager and has no direct reports. Team members in this role may participate in the company's Fitness Sales and Membership Sales Commission Plans.

Requirements

• High school diploma or GED.
• CPR and AED certification from an approved organization, required within 60 days of employment.
• In-depth knowledge of and experience with sales practices and techniques.
• General understanding of the fitness industry.
• Ability to work with computers and operate a Point of Sale (POS) system.
• Strong interpersonal communication and customer service skills.
• Ability to work independently as a self-starter, with strong organizational skills.
• Ability to work as part of a team.
• Ability to work a varied schedule to support business needs; frequent extended workdays, weekends, and holidays may be required.
• Ability to work in a loud environment.
• Ability to work in the club office and move about club floors and rooms.
• Ability to occasionally demonstrate or explain physical fitness activities, techniques, and procedures.
• Ability to communicate with members by telephone.
• Ability to access and operate company computer systems, prepare documents, enter data, and read and interpret general and financial reports from computer databases or email.
• Ability to travel minimally for training and lead generation.

Nice To Haves

• Bachelor's degree.
• Knowledge of Membership System software.
• Prior experience in the fitness or retail industry.
• One to two years of experience in service sales.

Responsibilities

• Use the CARE sales model to understand guests' fitness needs and explain how 24 Hour Fitness products and services can meet them.
• Tour prospective members through the club and describe relevant facilities, equipment, services, and amenities.
• Register guests through the digital kiosk and communicate membership and fitness offers using company-provided presentation tools.
• Enroll guests professionally and follow Membership Agreement Procedures (MAP).
• Onboard new members and assist with member-retention activities.
• Meet or exceed personal and team sales goals.
• Generate leads through community outreach, local promotions, corporate sales events, member promotions, referrals, guest passes, and follow-up calls.
• Set appointments for leads and potential business opportunities.
• Promote local and global marketing campaigns to leads and members.
• Manage and follow up on leads using the Lead Management System, and use a daily planner to organize lead management and sales activities.
• Meet or exceed personal productivity goals.
• Partner with the Sales and Service Manager to provide a member-centric experience that supports member relationships and retention.
• Greet and check in members, respond promptly to their needs, and help new members feel comfortable in the club.
• Introduce members to personal training, group exercise classes, and 24GO digital content.
• Build name relationships with members, answer questions or concerns, and connect members with appropriate company resources.
• Help provide a clean, friendly, and well-maintained club for members and guests.

Benefits

• Paid time off.
• Medical and dental coverage.
• 401(k) with matching for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED