Sales and Service Expert

24 Hour Fitness USA • Garden Grove, CA

10d

About The Position

The Sales and Service Expert (SSE) delivers an outstanding, well-rounded sales and service experience to guests and members by offering membership, fitness, and retail products and services. The role builds relationships, explains the value of 24 Hour Fitness offerings, and focuses on behaviors that support member acquisition and retention. The SSE engages guests and members and works to meet sales revenue goals.

The position supports the guest experience and new-member onboarding, prospecting and lead generation, and ongoing member experience. It uses company sales tools and processes, follows up on leads, supports member retention, and helps maintain a friendly, clean, well-maintained club. Team members in this role may participate in the company's Fitness Sales and Membership Sales Commission Plans.

Requirements

• In-depth knowledge and experience with sales practices and techniques.
• General understanding of the fitness industry.
• Ability to work with computers and operate a Point of Sale (POS) system.
• Strong interpersonal communication and customer service skills.
• Independent, self-starting approach and strong organizational skills.
• Ability to work as part of a team.
• High school diploma or GED.
• CPR and AED certification from an approved organization within 60 days of employment.
• Ability to work in the club office and move about club floors and rooms.
• Ability to communicate with members by telephone and access and operate company computer systems, including document preparation, data entry, and reading and interpreting general and financial reports.
• Ability to work a varied schedule to support business needs; frequent extended workdays, weekends, and holidays may be required.
• Ability to work in a loud environment.

Nice To Haves

• Knowledge of Membership System software.
• Bachelor's degree.
• Prior experience in the fitness or retail industry.
• 1–2 years of experience in service sales.

Responsibilities

• Use the CARE sales model with each guest and relate 24 Hour Fitness products and services to their fitness needs.
• Tour potential members through the club and describe facilities, equipment, services, and amenities relevant to their goals.
• Register guests through the digital kiosk and communicate membership and fitness offers using company presentation tools.
• Enroll guests professionally using company sales techniques and protocol, and follow Membership Agreement Procedures.
• Onboard new members and assist with member retention activities.
• Meet or exceed personal and team sales goals.
• Generate external leads through community outreach, local promotions, and corporate sales on-sites using company tools and programs.
• Generate internal leads through member promotions, referrals, guest passes, and contacting phone-generated leads.
• Set appointments for leads and potential new business opportunities.
• Communicate and promote local and global marketing campaigns to leads and members.
• Manage and follow up on leads using the Lead Management System, and use the daily planner to plan and track lead-management and sales activities.
• Meet or exceed personal productivity goals.
• Partner with the Sales and Service Manager to provide a member-centric experience that strengthens relationships and retention.
• Greet and check in members, respond promptly to their needs, and engage them with personal training, group exercise, and 24GO digital content.
• Build name relationships with members, answer questions or concerns, and connect members with appropriate 24 Hour Fitness resources.
• Help new members become comfortable in the club and provide members and guests with a clean, friendly, well-maintained club.

Benefits

• Paid time off.
• Medical and dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED