Sales and Service Expert

24 Hour Fitness•Ventura, CA

About The Position

The Sales and Service Expert (SSE) delivers a well-rounded sales and service experience to guests and members by offering memberships, fitness services, and retail products. The role builds relationships, communicates the value of 24 Hour Fitness offerings, and supports member acquisition and retention while achieving sales revenue goals. The SSE engages prospective members, tours them through the club, explains relevant facilities and offerings, and enrolls and onboards new members using company sales techniques and procedures. The role also generates and manages leads, sets appointments, follows up on sales opportunities, and contributes to personal and team sales and productivity goals. The SSE partners with the Sales and Service Manager to provide a member-centric experience, support retention, connect members with fitness offerings and appropriate resources, and help maintain a clean, friendly, and well-maintained club. The position reports to the Sales and Service Manager and has no direct reports. Some travel may be required for training and lead generation.

Requirements

High school diploma or GED.
CPR and AED certification from an approved organization within 60 days of employment.
In-depth knowledge and experience with sales practices and techniques.
General understanding of the fitness industry.
Ability to work with computers and operate a Point of Sale (POS) system.
Strong interpersonal communication and customer service skills.
Self-starter with strong organizational skills and ability to work as part of a team.
Ability to work in a club office and move about club floors and rooms.
Ability to occasionally demonstrate or explain physical fitness activities, techniques, and procedures.
Ability to communicate with members by telephone and use company computer systems for document preparation, data entry, and reading and interpreting reports.
Ability to work around moving mechanical parts and in a loud environment.
Ability to work a varied schedule, including frequent extended workdays, weekends, and holidays as business needs require.

Nice To Haves

Bachelor's degree.
Knowledge of Membership System software.
Prior experience in the fitness or retail industry.
1–2 years of experience in service sales.

Responsibilities

Execute the CARE sales model with guests and explain how company products and services meet their fitness needs.
Tour prospective members through the club and describe facilities, equipment, services, and amenities relevant to their goals.
Register guests through the digital kiosk and communicate membership and fitness offers using company presentation tools.
Enroll guests using company sales techniques and protocol and adhere to Membership Agreement Procedures.
Onboard new members and assist with member retention activities.
Meet or exceed personal and team sales goals.
Obtain leads through community outreach, local promotions, corporate sales on-sites, member promotions, referrals, guest passes, and phone contact.
Set appointments for leads and prospective new business opportunities.
Promote local and global marketing campaigns to leads and members.
Manage and follow up on leads using the Lead Management System and use a daily planner to plan and track lead management and selling activities.
Meet or exceed personal productivity goals.
Partner with the Sales and Service Manager to strengthen member relationships and retention.
Greet and check in members, attend promptly to their needs, and engage them with personal training, group exercise, and 24GO digital content.
Maintain name relationships with members, respond to questions or concerns, and connect members with appropriate company resources.
Help new members become comfortable in the club and contribute to a clean, friendly, and well-maintained environment.