Sales and Service Expert

24 Hour Fitness USA • Portland, OR

9d

About The Position

The Sales and Service Expert delivers a well-rounded sales and service experience to guests and members by offering membership, fitness, and retail products and services. The role builds relationships, explains the value of 24 Hour Fitness offerings, and focuses on member acquisition and retention. The SSE engages guests and members and works toward sales revenue and productivity goals.

The position supports member onboarding, prospecting, lead management, and ongoing member experience. It partners with the Sales and Service Manager to provide member-centric service, promote fitness offerings, and help maintain a clean, friendly, well-maintained club. Team members in this position may participate in the company’s Fitness Sales and Membership Sales Commission Plans.

Requirements

• High school diploma or GED.
• CPR and AED certification from an approved organization, required within 60 days of employment.
• In-depth knowledge of and experience with sales practices and techniques.
• General understanding of the fitness industry.
• Ability to work with computers and operate a Point of Sale (POS) system.
• Strong interpersonal communication and customer service skills.
• Independent, self-starting approach and strong organizational skills.
• Ability to work as part of a team.
• Ability to work a varied schedule to support business needs; frequent extended workdays, weekends, and holidays may be required.
• Ability to work in a club office and move about club floors and rooms.
• Ability to communicate with members by telephone.
• Ability to access and operate company computer systems, prepare documents, enter data, and read and interpret general and financial reports.
• Ability to work in an environment with moving mechanical parts and loud noise.
• Ability to travel minimally for training and lead generation.

Nice To Haves

• Bachelor’s degree.
• Knowledge of Membership System software.
• Prior experience in the fitness or retail industry.
• 1–2 years of experience in service sales.

Responsibilities

• Use the CARE sales model to understand guests’ fitness needs and explain how company products and services address them.
• Tour prospective members through the club and describe relevant facilities, equipment, services, and amenities.
• Register guests through the digital kiosk and communicate membership and fitness offers using company presentation tools.
• Enroll guests according to company sales techniques, protocol, and Membership Agreement Procedures.
• Onboard new members and assist with retention activities.
• Meet or exceed personal and team sales goals.
• Generate leads through community outreach, local promotions, corporate sales on-sites, member promotions, referrals, guest passes, and follow-up calls.
• Set appointments for leads and potential business opportunities.
• Promote local and global marketing campaigns to leads and members.
• Manage and follow up on leads using the Lead Management System, and use a daily planner to organize lead management and selling activities.
• Meet or exceed personal productivity goals.
• Partner with the Sales and Service Manager to build member relationships and retention.
• Greet and check in members, respond promptly to their needs, and connect them with appropriate company resources.
• Engage members with personal training, group exercise classes, and 24GO digital content.
• Help new members feel comfortable in the club and contribute to a clean, friendly, well-maintained environment.

Benefits

• Paid time off.
• Medical and dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED