Sales and Service Expert

24 Hour Fitness USA • Valley Stream, NY

5d

About The Position

The Sales and Service Expert delivers a well-rounded sales and service experience to guests and members by offering membership, fitness, and retail products and services. The role builds relationships, communicates the value of 24 Hour Fitness offerings, and focuses on member acquisition and retention while contributing to sales revenue goals.

The position supports guest onboarding, sales and lead generation, and member experience. It uses the company’s sales processes and tools to understand guest fitness needs, present relevant offerings, enroll members, manage leads, and follow up on sales opportunities. It also helps maintain a welcoming, clean, and well-maintained club environment and connects members with relevant fitness resources.

Requirements

• High school diploma or GED.
• CPR and AED certification from an approved organization, required within 60 days of employment.
• In-depth knowledge of and experience with sales practices and techniques.
• General understanding of the fitness industry.
• Ability to work with computers and operate a Point of Sale (POS) system.
• Strong interpersonal communication and customer service skills.
• Independent, self-starting approach and strong organizational skills.
• Ability to work as part of a team.
• Ability to work a varied schedule to support business needs; frequent extended workdays, weekends, and holidays may be required.
• Ability to work in a loud environment.
• Ability to move about club floors and rooms, communicate by telephone, and use company computer systems for document preparation, data entry, and reading and interpreting reports.
• Ability to occasionally demonstrate or explain physical fitness activities, techniques, and procedures.
• Ability to work around moving mechanical parts.

Nice To Haves

• Bachelor’s degree.
• Knowledge of Membership System software.
• Prior experience in the fitness or retail industry.
• 1–2 years of experience in service sales.

Responsibilities

• Use the CARE sales model to understand guests’ fitness needs and explain relevant 24 Hour Fitness products and services.
• Tour prospective members through the club and describe facilities, equipment, services, and amenities relevant to their goals.
• Register guests through the digital kiosk and communicate membership and fitness offers using company presentation tools.
• Enroll guests in accordance with company sales techniques, protocols, and Membership Agreement Procedures.
• Onboard new members and assist with member retention activities.
• Meet or exceed personal and team sales goals.
• Generate leads through community outreach, local promotions, corporate sales events, member promotions, referrals, guest passes, and follow-up calls.
• Set appointments for leads and potential new business opportunities.
• Promote local and global marketing campaigns to leads and members.
• Manage and follow up on leads using the Lead Management System, and use a daily planner to organize lead management and sales activities.
• Meet or exceed personal productivity goals.
• Partner with the Sales and Service Manager to provide a member-centric experience and strengthen member relationships and retention.
• Greet and check in members, respond promptly to their needs, and help new members feel comfortable in the club.
• Introduce members to personal training, group exercise classes, and 24GO digital content.
• Build relationships with members, answer questions or concerns, and connect them with appropriate 24 Hour Fitness resources.
• Help maintain a clean, friendly, and well-maintained club.
• Communicate and interact with club members, prospective members, and outside or third-party vendors.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED