Sales and Service Expert

24 Hour Fitness USA • Folsom, CA

1d • Onsite

About The Position

The Sales and Service Expert (SSE) delivers an outstanding, well-rounded sales and service experience to guests and members by offering membership, fitness, and retail products and services. The role builds relationships, communicates the value of 24 Hour Fitness offerings, and focuses on behaviors that drive member acquisition and retention. The SSE engages guests and members and works to attain sales revenue goals.

The position supports guest experience and new-member onboarding, prospecting and lead generation, and ongoing member experience. It executes the CARE sales model, tours prospective members through the club, presents relevant offerings, enrolls guests according to company procedures, and supports member retention. It also generates and manages leads, sets appointments, promotes marketing campaigns, and works with the Sales and Service Manager to provide a member-centric experience. This role has no direct reports and reports to the Sales and Service Manager.

Requirements

• In-depth knowledge and experience with sales practices and techniques.
• General understanding of the fitness industry.
• Ability to work with computers and operate a Point of Sale (POS) system.
• Strong interpersonal communication and customer service skills.
• Independent, self-starting approach and strong organizational skills.
• Ability to work as part of a team.
• High school diploma or GED.
• CPR and AED certification from an approved organization required within 60 days of employment.
• Ability to work in a club office and move about club floors and rooms.
• Ability to communicate with members by telephone and access and operate company computer systems, including document preparation, data entry, and reading and interpreting general and financial reports.
• Ability to work a varied schedule to support business needs; frequent extended workdays, weekends, and holidays may be required.
• Minimum travel may be required for training and lead generation.

Nice To Haves

• Knowledge of Membership System software.
• Bachelor's degree.
• Prior experience in the fitness or retail industry.
• 1–2 years of experience in service sales.

Responsibilities

• Execute the CARE sales model with each guest and relate how company products and services meet their fitness needs.
• Tour prospective members through the club and explain facilities, equipment, services, and amenities relevant to their goals.
• Register guests through the digital kiosk and communicate membership and fitness offers using company presentation tools.
• Enroll guests professionally using company sales techniques and protocols, following Membership Agreement Procedures.
• Successfully onboard new members and assist with member retention activities.
• Meet or exceed personal and team sales goals.
• Obtain leads in the community using company tools and programs, including community outreach, local promotions, and corporate sales events.
• Generate internal leads through member promotions, referrals, guest passes, and phone outreach.
• Set appointments for leads and potential new business opportunities.
• Promote local and global marketing campaigns to leads and members.
• Manage and follow up on leads using the Lead Management System, and use a daily planner to track lead management and selling activities.
• Meet or exceed personal productivity goals.
• Partner with the Sales and Service Manager to provide a member-centric experience that strengthens relationships and retention.
• Ensure members receive a friendly greeting and check-in and prompt attention to their needs.
• Engage members with personal training, group exercise classes, and 24GO digital content.
• Maintain name relationships with members, answer questions or concerns, and connect members with appropriate company resources.
• Help maintain a clean, friendly, well-maintained club and help new members become comfortable.
• Communicate and interact with club members, prospective members, and outside or third-party vendors.

Benefits

• Paid time off.
• Medical and dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups with opportunities to participate in community events in person and virtually.
• Eligible team members may participate in Fitness Sales and Membership Sales Commission Plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED