Sales and Service Expert

24 Hour Fitness • Issaquah, WA

7h

About The Position

The Sales and Service Expert (SSE) delivers an outstanding, well-rounded sales and service experience to guests and members by offering membership, fitness, and retail products and services. The role builds relationships, communicates the value of 24 Hour Fitness offerings, and focuses on behaviors that support member acquisition and retention. The SSE engages guests and members and works toward sales revenue goals.

The SSE guides prospective members through the club, connects offerings to individual fitness needs, enrolls and onboards new members, and supports retention. The role also generates and manages leads, sets appointments, promotes marketing campaigns, and tracks selling activities. In partnership with the Sales and Service Manager, the SSE helps provide a member-centric experience, answers questions, connects members with appropriate resources, and helps maintain a clean, friendly, well-maintained club.

The role requires a high school diploma or GED, CPR and AED certification from an approved organization within 60 days of employment, sales and customer-service skills, computer proficiency, and the ability to work a varied schedule. Prior fitness or retail experience and one to two years of service sales experience are preferred. A bachelor's degree and knowledge of membership-system software are also preferred. The role may involve occasional demonstrations of fitness activities, exposure to moving mechanical parts, a loud environment, frequent extended workdays, weekends, holidays, and minimum travel for training or lead generation.

Requirements

• High school diploma or GED.
• CPR and AED certification from an approved organization, required within 60 days of employment.
• In-depth knowledge of and experience with sales practices and techniques.
• General understanding of the fitness industry.
• Ability to work with computers and operate a Point of Sale (POS) system.
• Strong interpersonal communication and customer-service skills.
• Independent, self-starting approach and strong organizational skills.
• Ability to work as part of a team.
• Ability to work in the club office and move about club floors and rooms.
• Ability to occasionally demonstrate or explain fitness activities, techniques, and procedures.
• Ability to access and operate company computer systems, prepare documents, enter data, and read and interpret general and financial reports from databases or email.
• Ability to work a varied schedule to support business needs, including frequent extended workdays; weekends and holidays may be required.
• Ability to work in a loud environment and tolerate regular exposure to moving mechanical parts.
• Minimum travel may be required for training and lead generation.

Nice To Haves

• Bachelor's degree.
• Knowledge of membership-system software.
• Prior experience in the fitness or retail industry.
• One to two years of experience in service sales.

Responsibilities

• Execute the CARE sales model and relate 24 Hour Fitness products and services to each guest's fitness needs.
• Tour prospective members through the club and explain facilities, equipment, services, and amenities relevant to their goals.
• Register guests through the digital kiosk and communicate membership and fitness offers using company presentation tools.
• Enroll guests using company sales techniques and protocols, adhering to Membership Agreement Procedures (MAP).
• Onboard new members and assist with member-retention activities.
• Meet or exceed personal and team sales goals.
• Generate leads through community outreach, local promotions, corporate sales on-sites, member promotions, referrals, guest passes, and phone contact with leads.
• Set appointments for leads and potential new business opportunities.
• Communicate and promote local and global marketing campaigns to leads and members.
• Manage and follow up on leads using a Lead Management System, and use a daily planner to track lead management and selling activities.
• Meet or exceed personal productivity goals.
• Partner with the Sales and Service Manager to provide a member-centric experience that strengthens relationships and retention.
• Greet and check in members, attend promptly to their needs, and engage them with offerings such as personal training, group exercise classes, and 24GO digital content.
• Build name relationships with members, respond to questions or concerns, and connect members with appropriate company resources.
• Help provide a clean, friendly, well-maintained club and help new members become comfortable in the club.
• Communicate telephonically with members and operate company computer systems for document preparation, data entry, and reviewing reports.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans, which reward service and sales contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED