Sales and Service Expert

24 Hour Fitness USA • Anaheim, CA

15h • Onsite

About The Position

The Sales and Service Expert (SSE) delivers a well-rounded sales and service experience to guests and members by offering membership, fitness, and retail products and services. The role builds relationships, communicates the value of 24 Hour Fitness offerings, and focuses on member acquisition and retention. The SSE engages guests and members and works toward sales revenue goals.

The SSE conducts tours and enrollments, onboards new members, generates and manages leads, schedules appointments, and promotes marketing campaigns. In partnership with the Sales and Service Manager, the SSE supports a member-centric club experience by greeting members, connecting them with fitness offerings and resources, and helping maintain a clean, friendly, well-maintained club. The position has no direct reports and reports to the Sales and Service Manager.

Requirements

• High school diploma or GED.
• CPR and AED certification from an approved organization, required within 60 days of employment.
• In-depth knowledge of and experience with sales practices and techniques.
• General understanding of the fitness industry.
• Ability to work with computers and operate a Point of Sale (POS) system.
• Strong interpersonal communication and customer service skills.
• Ability to work independently, take initiative, stay organized, and work as part of a team.
• Ability to work a varied schedule, including frequent extended workdays, weekends, and holidays as business needs require.
• Ability to work in a club office and move about club floors and rooms.
• Ability to occasionally demonstrate or explain physical fitness activities, techniques, and procedures.
• Ability to communicate with members by telephone and access and operate company computer systems, including preparing documents, entering data, and reading and interpreting reports.
• Ability to work around moving mechanical parts and in a loud environment.
• Minimum travel may be required for training and lead generation.

Nice To Haves

• Bachelor's degree.
• Knowledge of Membership System software.
• Prior experience in the fitness or retail industry.
• 1–2 years of experience in service sales.

Responsibilities

• Use the CARE sales model to understand guest needs and explain how company products and services can meet their fitness goals.
• Tour prospective members through the club and describe relevant facilities, equipment, services, and amenities.
• Register guests through the digital kiosk and communicate membership and fitness offers using company presentation tools.
• Enroll guests according to company sales techniques, protocols, and Membership Agreement Procedures.
• Onboard new members and assist with member retention activities.
• Meet or exceed personal and team sales goals.
• Generate external leads through community outreach, local promotions, and corporate sales on-sites.
• Generate internal leads through member promotions, referrals, guest passes, and follow-up calls.
• Set appointments for leads and potential new business opportunities.
• Promote local and global marketing campaigns to leads and members.
• Manage and follow up on leads using the Lead Management System, and use a daily planner to organize lead management and selling activities.
• Meet or exceed personal productivity goals.
• Partner with the Sales and Service Manager to provide a member-centric experience that strengthens relationships and retention.
• Greet members, check them in, and promptly address their needs.
• Engage members with personal training, group exercise classes, and 24GO digital content.
• Build name relationships with members, answer questions or concerns, and connect members with appropriate company resources.
• Help new members become comfortable in the club and contribute to a clean, friendly, well-maintained environment.

Benefits

• Paid time off.
• Medical and dental coverage.
• 401(k) with employer match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups with opportunities to participate in in-person and virtual community events.
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED