Sales and Service Expert

24 Hour Fitness • Brentwood, CA

11h

About The Position

The Sales and Service Expert (SSE) delivers a well-rounded sales and service experience to guests and members by offering memberships, fitness products and services, and retail products. The role builds relationships, communicates the value of 24 Hour Fitness offerings, and focuses on behaviors that drive member acquisition and retention. The SSE engages guests and members and works toward sales revenue goals.

The SSE onboards new members, generates and manages leads, conducts club tours, communicates membership and fitness offers, and supports member retention. The role collaborates with the Sales and Service Manager to provide a member-centric experience and helps maintain a clean, friendly, well-maintained club. Team members in this role may participate in the company's Fitness Sales and Membership Sales Commission Plans.

Requirements

• High school diploma or GED.
• CPR and AED certification from an approved organization, required within 60 days of employment.
• In-depth knowledge and experience with sales practices and techniques.
• General understanding of the fitness industry.
• Ability to work with computers and operate a Point of Sale (POS) system.
• Strong interpersonal communication and customer service skills.
• Independent, self-starting approach and strong organizational skills.
• Ability to work as part of a team.
• Ability to work a varied schedule, including frequent extended workdays, weekends, and holidays as business needs require.
• Ability to work in a club office and move about club floors and rooms.
• Ability to communicate telephonically with members and access and operate company computer systems, including document preparation, data entry, and reading and interpreting general and financial reports.
• Ability to work in a loud environment and around moving mechanical parts.
• Minimum travel may be required for training and lead generation.

Nice To Haves

• Bachelor’s degree.
• Knowledge of Membership System software.
• Prior experience in the fitness or retail industry.
• One to two years of experience in service sales.

Responsibilities

• Use the CARE sales model to connect guests’ fitness needs with 24 Hour Fitness products and services.
• Tour potential members through the club and explain facilities, equipment, services, and amenities relevant to their goals; ensure guests register through the digital kiosk.
• Communicate membership and fitness offers using company presentation tools and enroll guests according to company sales techniques and Membership Agreement Procedures.
• Onboard new members and assist with member retention activities.
• Meet or exceed personal and team sales goals and personal productivity goals.
• Generate leads through community outreach, local promotions, corporate sales on-sites, member promotions, referrals, guest passes, and phone outreach.
• Set appointments for leads and potential new business opportunities.
• Communicate and promote local and global marketing campaigns to leads and members.
• Manage and follow up on leads using the Lead Management System, and use the daily planner to track lead management and selling activities.
• Partner with the Sales and Service Manager to strengthen member relationships and retention.
• Greet and check in members, respond promptly to their needs, and connect them with relevant fitness offerings and company resources.
• Maintain relationships with members and help new members become comfortable in the club.
• Help provide a clean, friendly, and well-maintained club environment.
• Communicate and interact with club members, prospective members, and outside or third-party vendors.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events.
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED