Sales and Service Expert

24 Hour Fitness • Pacifica, CA

14h • Onsite

About The Position

The Sales and Service Expert (SSE) delivers a strong sales and service experience to guests and members by offering memberships, fitness products and services, and retail products. The role builds relationships, explains the value of 24 Hour Fitness offerings, and focuses on acquiring and retaining members while meeting sales revenue goals.

The SSE welcomes and tours prospective members, recommends offerings based on their fitness needs, enrolls and onboards new members, and supports retention. The role also generates and manages leads, sets appointments, follows up through a Lead Management System, and works with the Sales and Service Manager to provide a member-centric club experience. The SSE helps maintain a clean, friendly, well-maintained club and connects members with appropriate resources.

The role reports to the Sales and Service Manager and has no direct reports. Minimum travel may be required for training and lead generation. A varied schedule, including extended workdays, weekends, and holidays, may be required. Team members are eligible to participate in fitness sales and membership sales commission plans.

Requirements

• High school diploma or GED.
• CPR and AED certification from an approved organization, required within 60 days of employment.
• In-depth knowledge of and experience with sales practices and techniques.
• General understanding of the fitness industry.
• Ability to work with computers and operate a Point of Sale (POS) system.
• Strong interpersonal communication and customer service skills.
• Independent, self-starting approach and strong organizational skills.
• Ability to work as part of a team.
• Ability to move about club floors and rooms and occasionally demonstrate or explain physical fitness activities, techniques, and procedures.
• Ability to communicate by telephone and access and operate company computer systems, including preparing documents, entering data, and reading and interpreting general and financial reports.
• Ability to work around moving mechanical parts and in a loud environment.
• Ability to work a varied schedule, including frequent extended workdays, weekends, and holidays, as business needs require.
• Minimum travel may be required for training and lead generation.

Nice To Haves

• Bachelor’s degree preferred.
• Knowledge of Membership System software preferred.
• Prior experience in the fitness or retail industry preferred.
• One to two years of service sales experience preferred.

Responsibilities

• Execute the CARE sales model and explain how the company’s products and services meet each guest’s fitness needs.
• Tour potential members through the club, describing relevant facilities, equipment, services, and amenities, and ensure guests register through the digital kiosk.
• Present membership and fitness offers using company-provided tools, enroll guests according to company techniques and protocols, and follow Membership Agreement Procedures.
• Onboard new members and assist with member retention activities.
• Meet or exceed personal and team sales goals and personal productivity goals.
• Generate leads through community outreach, local promotions, corporate sales events, member promotions, referrals, guest passes, and follow-up calls.
• Set appointments for leads and potential business opportunities; communicate marketing campaigns and manage follow-up using the Lead Management System and daily planner.
• Partner with the Sales and Service Manager to strengthen member relationships and retention.
• Greet and check in members, respond promptly to their needs, and engage them with personal training, group exercise classes, and 24GO digital content.
• Build relationships with members, answer questions or concerns, and connect them with appropriate company resources.
• Help new members feel comfortable and contribute to a clean, friendly, well-maintained club.
• Communicate and interact with club members, prospective members, and outside or third-party vendors.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with company match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events.
• Eligibility to participate in fitness sales and membership sales commission plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED