Sales and Service Expert

24 Hour Fitness • San Juan Capistrano, CA

1d

About The Position

The Sales and Service Expert (SSE) delivers a well-rounded sales and service experience to guests and members by offering memberships, fitness services, and retail products. The role builds relationships, communicates the value of 24 Hour Fitness offerings, and focuses on member acquisition and retention while supporting sales revenue goals.

The SSE welcomes and engages guests, learns about their fitness needs, tours them through the club, explains relevant facilities and services, and enrolls and onboards new members using company sales techniques and procedures. The position also generates and manages leads, sets appointments, follows up on sales opportunities, and works toward personal and team sales and productivity goals.

Working with the Sales and Service Manager, the SSE supports a member-centric club experience by greeting and assisting members, connecting them with fitness offerings and appropriate resources, and helping maintain a clean, friendly, well-maintained club. The role reports to the Sales and Service Manager and has no direct reports. A variable compensation plan provides eligibility to participate in fitness and membership sales commission plans.

Requirements

• In-depth knowledge and experience with sales practices and techniques.
• General understanding of the fitness industry.
• Ability to work with computers and operate a Point of Sale (POS) system.
• Strong interpersonal communication and customer service skills.
• Independent, self-starting, and organized; able to work as part of a team.
• High school diploma or GED.
• CPR and AED certification from an approved organization, required within 60 days of employment.
• Ability to move about club floors and rooms, occasionally demonstrate or explain fitness activities, and communicate with members by telephone.
• Ability to access and operate company computer systems, prepare documents, enter data, and read and interpret general and financial reports.
• Ability to work in an environment with moving mechanical parts and loud noise.
• Ability to work a varied schedule to meet business needs, including frequent extended workdays, weekends, and holidays when required.
• Minimum travel may be required for training and lead generation.

Nice To Haves

• Knowledge of Membership System software.
• Bachelor’s degree.
• Prior experience in the fitness or retail industry.
• One to two years of service sales experience.

Responsibilities

• Use the CARE sales model to understand guests’ fitness needs and explain how company products and services can address them.
• Tour prospective members through the club and describe facilities, equipment, services, and amenities relevant to their goals; ensure guests register through the digital kiosk.
• Present membership and fitness offers using company tools, and enroll guests in accordance with sales techniques and Membership Agreement Procedures (MAP).
• Onboard new members and assist with member retention activities.
• Meet or exceed personal and team sales goals.
• Generate external leads through community outreach, local promotions, and corporate sales on-sites using company tools and programs.
• Generate internal leads through member promotions, referrals, guest passes, and phone contact with leads.
• Set appointments for leads and potential business opportunities, communicate marketing campaigns, and manage follow-up in the Lead Management System.
• Use a daily planner to track and plan lead-management and sales activities; meet or exceed personal productivity goals.
• Partner with the Sales and Service Manager to deliver a member-centric experience that strengthens relationships and retention.
• Greet and check in members, respond promptly to their needs, and help them become comfortable in the club.
• Engage members with personal training, group exercise classes, and 24GO digital content.
• Build name relationships with members, answer questions or concerns, and connect them with appropriate company resources.
• Help provide a clean, friendly, well-maintained club for members and guests.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with company match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events.
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED