Sales and Service Expert

24 Hour Fitness • San Francisco, CA

1d

About The Position

The Sales and Service Expert (SSE) delivers an outstanding sales and service experience to guests and members by offering membership, fitness, and retail products and services. The role builds relationships, communicates the value of 24 Hour Fitness offerings, and focuses on behaviors that support member acquisition and retention. The SSE engages guests and members and works toward sales revenue goals.

The SSE welcomes and onboards prospective and new members, gives club tours tailored to individual fitness needs, communicates offers, enrolls guests according to company procedures, and supports retention. The role also generates and manages sales leads, sets appointments, promotes marketing campaigns, and tracks selling activities. In partnership with the Sales and Service Manager, the SSE supports a member-centric club experience, helps members access fitness offerings and resources, and contributes to keeping the club clean, friendly, and well maintained.

This position reports to the Sales and Service Manager and has no direct reports. It may require minimum travel for training and lead generation, a varied schedule including frequent extended workdays, weekends, and holidays, and work in a loud environment with exposure to moving mechanical parts.

Requirements

• High school diploma or GED.
• CPR and AED certification from an approved organization, required within 60 days of employment.
• In-depth knowledge and experience with sales practices and techniques.
• General understanding of the fitness industry.
• Ability to work with computers and operate a Point of Sale (POS) system.
• Strong interpersonal communication and customer service skills.
• Independent, self-starting approach and strong organizational skills.
• Ability to work as part of a team.
• Ability to work in a club office and move about club floors and rooms.
• Ability to communicate with members by telephone.
• Ability to access and operate company computer systems, prepare documents, enter data, and read and interpret general and financial reports from databases or email.
• Ability to work a varied schedule to support business needs, including frequent extended workdays, weekends, and holidays as required.
• Ability to work in a loud environment and around moving mechanical parts.

Nice To Haves

• Bachelor’s degree preferred.
• Knowledge of Membership System software preferred.
• Prior experience in the fitness or retail industry preferred.
• One to two years of service sales experience preferred.

Responsibilities

• Execute the CARE sales model and explain how company products and services meet each guest’s fitness needs.
• Tour prospective members through the club and describe relevant facilities, equipment, services, and amenities.
• Register guests through the digital kiosk and communicate membership and fitness offers using company presentation tools.
• Enroll guests using company sales techniques and protocol, following Membership Agreement Procedures.
• Onboard new members and assist with member retention activities.
• Meet or exceed personal and team sales goals.
• Generate external leads through community outreach, local promotions, and corporate sales on-sites using company tools and programs.
• Generate internal leads through member promotions, referrals, guest passes, and phone outreach to leads.
• Set appointments for leads and potential new business opportunities.
• Communicate and promote local and global marketing campaigns to leads and members.
• Manage and follow up on leads using the Lead Management System, and use the daily planner to organize lead management and selling activities.
• Meet or exceed personal productivity goals.
• Partner with the Sales and Service Manager to provide a member-centric experience that strengthens relationships and retention.
• Greet and check in members, respond promptly to their needs, and engage them with personal training, group exercise classes, and 24GO digital content.
• Maintain relationships with members, answer questions or concerns, and connect members with appropriate company resources.
• Help maintain a clean, friendly, well-maintained club and help new members become comfortable in the club.
• Communicate with club members, prospective members, and outside or third-party vendors.
• Demonstrate or explain proper fitness activities, techniques, and procedures when required.
• Travel minimally for training and lead generation when required.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with employer match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED