Sales and Service Expert

24 Hour Fitness•Bothell, WA

About The Position

The Sales and Service Expert (SSE) delivers an outstanding, well-rounded sales and service experience to guests and members by offering membership, fitness, and retail products and services. The role builds relationships, explains the value of 24 Hour Fitness offerings, and focuses on behaviors that support member acquisition and retention. The SSE engages guests and members and works toward sales revenue goals. The position supports guest experiences and new-member onboarding, prospecting and lead generation, and ongoing member experience. It works with the Sales and Service Manager to provide a member-centric experience and has no direct reports. The role may require varied schedules, including extended workdays, weekends, and holidays, and minimum travel for training or lead generation.

Requirements

High school diploma or GED.
CPR and AED certification from an approved organization, required within 60 days of employment.
In-depth knowledge of and experience with sales practices and techniques.
General understanding of the fitness industry.
Ability to work with computers and operate a Point of Sale (POS) system.
Strong interpersonal communication and customer service skills.
Independent, self-starting approach and strong organizational skills.
Ability to work as part of a team.
Ability to work in a club office and move about club floors and rooms.
Ability to occasionally demonstrate or explain fitness activities, techniques, and procedures.
Ability to communicate by telephone with members.
Ability to access and operate company computer systems, prepare documents, enter data, and read and interpret general and financial reports from a database or email system.
Ability to work around moving mechanical parts and in a loud environment.
Ability to work a varied schedule to support business needs, including potentially frequent extended workdays, weekends, and holidays.
Minimum travel may be required for training and lead generation.

Nice To Haves

Bachelor’s degree preferred.
Prior experience in the fitness or retail industry preferred.
One to two years of service-sales experience preferred.
Knowledge of Membership System software preferred.

Responsibilities

Execute the CARE sales model and explain how company products and services meet each guest’s fitness needs.
Tour potential members through the club and describe facilities, equipment, services, and amenities relevant to their needs and goals; ensure guests are registered through the digital kiosk.
Present membership and fitness offers clearly using company-provided tools and enroll guests according to company sales techniques, protocols, and Membership Agreement Procedures.
Onboard new members and assist with member-retention activities.
Meet or exceed personal and team sales goals and personal productivity goals.
Generate leads externally through community outreach, local promotions, and corporate sales on-sites, and internally through member promotions, referrals, guest passes, and calls to leads.
Set appointments for leads and potential new business; communicate and promote local and global marketing campaigns.
Manage and follow up on leads using a Lead Management System, and use a daily planner to track and plan lead-management and sales activities.
Partner with the Sales and Service Manager to provide a member-centric experience that strengthens relationships and retention.
Greet and check in members, respond promptly to their needs, and engage them with personal training, group exercise classes, and 24GO digital content.
Build name relationships with members, answer questions or concerns, and connect members with appropriate company resources.
Help maintain a clean, friendly, well-maintained club and help new members feel comfortable.