Sales and Service Expert

24 Hour Fitness USA • Piscataway, NJ

16h • Onsite

About The Position

The Sales and Service Expert (SSE) provides guests and members with an outstanding sales and service experience by presenting membership, fitness, and retail products and services. The role builds relationships, explains the value of 24 Hour Fitness offerings, and focuses on member acquisition and retention. The SSE engages guests and members and works toward sales revenue goals.

The SSE supports guest tours and new-member onboarding, generates and follows up on sales leads, and helps deliver a member-centric club experience. The position reports to the Sales and Service Manager, interacts with members, prospective members, and outside or third-party vendors, and has no direct reports. Team members in this role may participate in the company’s Fitness Sales and Membership Sales Commission Plans.

The role requires a high school diploma or GED and CPR and AED certification from an approved organization within 60 days of employment. A bachelor’s degree and prior fitness or retail experience are preferred. The job involves working in a club environment, occasionally demonstrating or explaining fitness activities, using computer and point-of-sale systems, and working a varied schedule that may include extended workdays, weekends, and holidays.

Requirements

• High school diploma or GED.
• CPR and Automated External Defibrillator (AED) certification from an approved organization within 60 days of employment.
• In-depth knowledge of and experience with sales practices and techniques.
• General understanding of the fitness industry.
• Ability to work with computers and operate a Point of Sale (POS) system.
• Strong interpersonal communication and customer service skills.
• Independent, self-starting approach and strong organizational skills.
• Ability to work as part of a team.
• Ability to work a varied schedule to support business needs; frequent extended workdays, weekends, and holidays may be required.
• Ability to work in a club office and move about club floors and rooms.
• Ability to occasionally demonstrate or explain physical fitness activities, techniques, and procedures.
• Ability to communicate with members by telephone.
• Ability to access and operate company computer systems, prepare documents, enter data, and read and interpret general and financial reports from a database or email system.
• Ability to work in an environment with moving mechanical parts and loud noise.

Nice To Haves

• Bachelor’s degree preferred.
• Prior experience in the fitness or retail industry preferred.
• One to two years of service sales experience preferred.
• Knowledge of Membership System software preferred.

Responsibilities

• Execute the CARE sales model and explain how company products and services address each guest’s fitness needs.
• Tour prospective members through the club and describe facilities, equipment, services, and amenities relevant to their goals.
• Register guests through the digital kiosk and communicate membership and fitness offers using company presentation tools.
• Enroll guests using company sales techniques and protocol, and follow Membership Agreement Procedures.
• Onboard new members and assist with member-retention activities.
• Meet or exceed personal and team sales goals.
• Generate leads through community outreach, local promotions, corporate sales events, member promotions, referrals, guest passes, and phone contacts.
• Set appointments for leads and potential business opportunities.
• Communicate and promote local and global marketing campaigns to leads and members.
• Manage and follow up on leads using the Lead Management System, and use a daily planner to track lead-management and selling activities.
• Meet or exceed personal productivity goals.
• Partner with the Sales and Service Manager to provide a member-centric experience that strengthens relationships and retention.
• Greet and check in members, respond promptly to their needs, and connect them with appropriate company resources.
• Engage members with personal training, group exercise classes, and 24GO digital content.
• Maintain relationships with members and serve as a resource for their questions and concerns.
• Help provide a clean, friendly, well-maintained club and help new members become comfortable.
• Travel as needed for training and lead generation.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED