Front Desk & Membership Sales

24 Hour Fitness USA • Mililani, HI

3d

About The Position

The Sales and Service Expert (SSE) delivers a well-rounded sales and service experience to guests and members by presenting membership, fitness, and retail products and services. The role builds relationships, communicates the value of 24 Hour Fitness offerings, and focuses on behaviors that support member acquisition and retention. The SSE is responsible for engaging guests and members and meeting sales revenue goals.

The SSE welcomes and onboards prospective and new members, explains club facilities and offerings in relation to their fitness needs, and supports member retention. The role also generates and manages leads, sets appointments, promotes marketing campaigns, and contributes to a friendly, clean, and well-maintained club environment. Team members in this role may participate in the company’s fitness sales and membership sales commission plans.

Requirements

• In-depth knowledge and experience with sales practices and techniques.
• General understanding of the fitness industry.
• Ability to work with computers and operate a Point of Sale (POS) system.
• Strong interpersonal communication and customer service skills.
• Independent, self-starting approach and strong organizational skills.
• Ability to work as part of a team.
• High school diploma or GED.
• CPR and AED certification from an approved organization, required within 60 days of employment.
• Ability to work a varied schedule to meet business needs; frequent extended workdays, weekends, and holidays may be required.
• Ability to work in a club office and move about club floors and rooms.
• Ability to occasionally demonstrate or explain physical fitness activities, techniques, and procedures.
• Ability to communicate with members by telephone.
• Ability to access and operate company computer systems, prepare documents, enter data, and read and interpret general and financial reports from a database or email system.
• Ability to work around moving mechanical parts and in a loud environment.
• Minimum travel may be required for training and lead generation.

Nice To Haves

• Knowledge of Membership System software.
• Bachelor’s degree.
• Prior experience in the fitness or retail industry.
• 1–2 years of experience in service sales.

Responsibilities

• Apply the CARE sales model to understand guests’ fitness needs and explain how company products and services can meet them.
• Tour prospective members through the club and explain relevant facilities, equipment, services, and amenities.
• Register guests through the digital kiosk and communicate membership and fitness offers using company presentation tools.
• Enroll guests professionally in accordance with company sales techniques, protocols, and Membership Agreement Procedures.
• Onboard new members and assist with member retention activities.
• Meet or exceed personal and team sales goals.
• Generate external leads through community outreach, local promotions, and corporate sales on-sites using company tools and programs.
• Generate internal leads through member promotions, referrals, guest passes, and phone contact with leads.
• Set appointments for leads and potential new business opportunities.
• Communicate and promote local and global marketing campaigns to leads and members.
• Manage and follow up on leads using the Lead Management System; use the daily planner to track and plan lead management and sales activities.
• Meet or exceed personal productivity goals.
• Partner with the Sales and Service Manager to provide a member-centric experience and strengthen member relationships and retention.
• Greet and check in members, attend promptly to their needs, and engage them with personal training, group exercise, and 24GO digital content.
• Build relationships with members, respond to their questions or concerns, and connect them with appropriate company resources.
• Help new members feel comfortable in the club and contribute to a clean, friendly, and well-maintained environment.

Benefits

• Paid time off.
• Medical and dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligibility to participate in fitness sales and membership sales commission plans.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED