Membership Sales Desk Full Time
About The Position
The Membership Sales Desk team member promotes and sells BJ’s membership programs, supports member acquisition, retention, renewals, and upgrades, and provides service for membership and credit card inquiries. The role also assists with merchandise returns, exchanges, product lookups, and club pickups, including BOPIC orders. Team members are expected to provide efficient, courteous service, resolve or escalate member concerns, follow club policies, and help maintain a safe, positive, and welcoming club environment. The position requires a commitment to BJ’s GOLD Member and Club Standards, including greeting and appreciating members, keeping the club clean and organized, maintaining accurate signage, and working collaboratively to achieve business goals. Regular, predictable, full attendance is an essential function. Other duties may be assigned, including work in other departments.
Requirements
- Results-driven, with proven success in achieving goals.
- Regular, predictable, full attendance.
Nice To Haves
- Prior front-line or customer service experience.
- Previous sales experience.
- Basic math skills.
- Computer proficiency.
Responsibilities
- Promote BJ’s value proposition for membership acquisition, retention, member perks, and the overall member experience.
- Pitch membership programs and convert potential members in accordance with company policies and practices.
- Sell membership products to prospective and existing members and work toward established business benchmarks and goals.
- Maintain a clear understanding of BJ’s membership options and co-brand credit card.
- Serve as a first point of contact for membership questions, credit card applications, general inquiries, merchandise returns, exchanges, product lookups, and pickups.
- Follow tax-exempt and resale membership policies and processes, including monitoring renewals and tax-exempt or resale status.
- Resolve member concerns courteously and promptly, escalating issues to the PIC or MOD when necessary.
- Assist members with Buy Online and Pick Up In Club (BOPIC) orders.
- Follow club policies and procedures and support a safe, positive environment for members and team members.
- Contribute to GOLD Club Standards by helping maintain stocked merchandise, promotional plans, accurate signage, and clean, organized areas.
- Perform other assigned duties, including working in other departments as needed.
Benefits
- Weekly pay.
- Access to earned pay before payday; a fee may apply.
- Complimentary Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
- Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
- Choice of three medical plans, with optional dental, vision, Health Savings Account, and flexible spending account options.
- 401(k) retirement savings plan with a company match for team members age 18 and older.
- Employee Stock Purchase Plan with shares available at a 15% discount through after-tax payroll deductions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
