Membership Desk Part Time

BJ's Wholesale Club • Clay, NY

3d • Onsite

About The Position

The Membership Desk team member is responsible for acquiring, renewing, upgrading, and cross-selling BJ’s loyalty programs. The role also supports merchandise returns, exchanges, pickups, and general customer-service inquiries while providing excellent, efficient service to members. The team member promotes BJ’s membership value proposition, explains membership options and the co-brand credit card, and works toward established business goals. They follow club policies and procedures, address member concerns, escalate issues when necessary, assist with Buy Online and Pick Up In Club orders, and may work in other departments as needed. Regular, predictable, full attendance is an essential function of the job.

Requirements

• Regular, predictable, full attendance is an essential function of the job.

Nice To Haves

• Prior frontline or customer-service experience.
• Previous sales experience.
• Results-driven approach with proven success in achieving goals.
• Basic math skills.
• Computer proficiency.

Responsibilities

• Promote the value of BJ’s membership programs, including acquisition, retention, member perks, and the member experience.
• Pitch membership programs and sell membership products to prospective and existing members in accordance with company policies and practices.
• Work toward business benchmarks and goals for membership sales and other results.
• Explain BJ’s membership options and co-brand credit card to members.
• Serve as a first point of contact for membership questions, credit card applications, general inquiries, merchandise returns, exchanges, product lookups, and pickups.
• Follow policies and procedures for tax-exempt and resale memberships, including monitoring renewals and tax-exempt or resale status.
• Resolve member concerns courteously and promptly, escalating issues to the PIC or MOD when needed.
• Assist members with Buy Online and Pick Up In Club orders.
• Maintain club policies and procedures and support compliance.
• Help maintain a safe, positive, clean, organized, and well-stocked club environment, including accurate signage and execution of promotional plans.
• Work collaboratively, demonstrate honesty and integrity, and provide friendly, inclusive service.
• Perform other assigned duties, including working in other departments as needed.

Benefits

• Weekly pay.
• Access to earned pay before payday through Daily Pay; a fee may apply.
• Complimentary The Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Medical plans, with optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with a company match for eligible team members age 18 and older.
• Employee Stock Purchase Plan with the opportunity to purchase BJ’s common stock at a 15% discount, subject to eligibility requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed