Membership Desk Part Time
About The Position
The Membership Desk team member promotes and sells BJ’s membership programs, supports membership acquisition, renewals, upgrades, and cross-selling, and delivers efficient, high-quality service to members. The role also provides first-line assistance with credit card applications, general questions, concerns, merchandise returns and exchanges, product lookups, and order pickups, including BOPIC (Buy Online and Pick Up In Club) orders. Team members follow club policies, procedures, and compliance requirements; resolve member concerns courteously and escalate issues when needed; and contribute to a safe, positive, inclusive, and well-maintained club environment. The role requires regular, predictable, full attendance and may involve working in other departments as needed.
Requirements
- Results-driven, with proven success in achieving goals.
- Regular, predictable, full attendance.
- Prior front-line or customer service experience preferred.
- Previous sales experience preferred.
- Basic math skills preferred.
- Computer proficiency preferred.
Nice To Haves
- Prior front-line or customer service experience.
- Previous sales experience.
- Basic math skills.
- Computer proficiency.
Responsibilities
- Promote BJ’s value proposition and membership benefits to support member acquisition, retention, renewals, upgrades, and cross-selling.
- Pitch and sell membership programs to potential and existing members in accordance with company policies and practices.
- Work toward business benchmarks and membership sales goals.
- Explain BJ’s membership options and co-brand credit card to members and prospective members.
- Serve as a first point of contact for membership questions, credit card applications, general inquiries, issues, returns, exchanges, product lookups, and pickups.
- Follow tax-exempt and resale membership policies and processes, including monitoring renewals and tax-exempt or resale status.
- Resolve member concerns courteously and promptly, escalating issues to the PIC or MOD when necessary.
- Assist members with BOPIC orders.
- Maintain club policies and procedures and support compliance.
- Help maintain a safe, positive, inclusive, clean, organized, and well-stocked club environment and uphold daily GOLD Member and Club Standards.
- Perform other assigned duties, including working in other departments as needed.
- Maintain regular, predictable, full attendance.
Benefits
- Weekly pay.
- Daily pay access to earned wages before payday; fees may apply.
- Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
- Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
- Medical plan options, with optional dental, vision, Health Savings Account, and flexible spending account options.
- 401(k) retirement savings plan with company match for team members age 18 and older.
- Employee Stock Purchase Plan allowing share purchases at a 15% discount.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
