Membership Sales Desk Part Time

BJ's Wholesale Club • Clarence, NY

2d

About The Position

The Membership Sales Desk team member promotes and sells BJ’s membership programs, including acquiring new members, renewing and upgrading memberships, and cross-selling loyalty programs and the co-branded credit card. The role also provides front-line member service for membership and credit card questions, merchandise returns and exchanges, product lookups, and order pickups, including BOPIC (Buy Online and Pick Up In Club) orders. The position requires maintaining club policies and procedures, addressing member concerns courteously and escalating issues when necessary, and supporting other departments as needed. Regular, predictable, full attendance is an essential function of the job.

Work is primarily in a comfortable indoor area, with frequent stationary periods on hard surfaces. The role may require occasional bending, handling, pulling, reaching, stooping, and lifting objects up to 50 pounds; moving heavier or awkward objects may be required with assistance. There is infrequent exposure to temperature extremes and loud noises and occasional contact with cleaning agents.

Requirements

• Prior front-line/customer service or sales experience is preferred.
• Results-driven, with demonstrated success in achieving goals.
• Basic math skills are preferred.
• Computer proficiency is preferred.
• Regular, predictable, full attendance is an essential function of the job.

Nice To Haves

• Prior front-line/customer service experience.
• Previous sales experience.
• Basic math skills.
• Computer proficiency.
• Familiarity with AI tools, including ChatGPT.

Responsibilities

• Promote BJ’s membership value proposition, including acquisition, retention, membership perks, and member experience.
• Actively pitch and sell membership programs to potential new and existing members in accordance with company policies and practices.
• Work toward business-established sales and performance benchmarks.
• Understand BJ’s membership options and co-branded credit card offerings.
• Provide front-line service for membership and credit card applications, questions, issues, returns, exchanges, product lookups, and pickups.
• Follow policies and procedures for tax-exempt/resale memberships, including monitoring renewals and tax-exempt/resale status.
• Resolve member concerns courteously and promptly; escalate issues to the PIC or MOD when necessary.
• Assist members with BOPIC orders.
• Maintain club policies and procedures and perform other assigned duties, including work in other departments as needed.
• Deliver service excellence, help maintain a safe and positive member environment, and contribute to daily GOLD Member and club standards.
• Work collaboratively, act with honesty and integrity, maintain a friendly and positive attitude, and support inclusion and diversity.
• Understand how to access and read department performance reporting and how consistent execution affects the business.

Benefits

• Weekly pay.
• Access to earned pay before payday; a fee may apply.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Choice of three medical plans and optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with a company match for team members age 18 and older.
• Employee Stock Purchase Plan with the opportunity to purchase BJ’s common stock at a 15% discount; eligibility requirements vary by position.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed