Membership Sales Desk Full Time

BJ's Wholesale Club • Ithaca, NY

9d

About The Position

The Membership Sales Desk team member promotes and sells BJ’s membership and loyalty programs, including acquisitions, renewals, upgrades, and cross-selling. The role also provides member support for membership and co-branded credit card questions, merchandise returns and exchanges, product lookups, and pickups, including Buy Online and Pick Up In Club (BOPIC) orders. The team member delivers courteous, efficient service, resolves or escalates member concerns, follows club policies and procedures, and may work in other departments as needed. Regular, predictable, full attendance is an essential function of the job.

Requirements

• Regular, predictable, full attendance is an essential function of the job.
• Results-driven approach with proven success in achieving goals.

Nice To Haves

• Prior frontline or customer service experience.
• Previous sales experience.
• Basic math skills.
• Computer proficiency.

Responsibilities

• Promote the BJ’s value proposition, including membership acquisition, retention, perks, and member experience.
• Pitch membership programs and sell memberships to potential new and existing members in accordance with company policies and practices.
• Work toward business-established sales benchmarks and results.
• Understand BJ’s membership options and co-branded credit card offerings.
• Serve as a first point of contact for membership and credit card applications, general questions, issues, returns, exchanges, product lookups, and pickups.
• Follow tax-exempt and resale membership policies and procedures, including monitoring renewals and tax-exempt or resale status.
• Resolve member concerns courteously and promptly, escalating issues to the PIC or MOD when necessary.
• Assist with BOPIC orders.
• Maintain club policies and procedures and perform other assigned duties, including work in other departments as needed.
• Deliver member service excellence and help maintain a safe, positive, friendly, and clean club environment.
• Work collaboratively to meet GOLD member and club standards, including greeting members, keeping items stocked, executing promotional plans, maintaining accurate signage, and keeping the club clean and organized.
• Understand how to access and read departmental production or financial performance reports and how consistent execution affects the business.

Benefits

• Weekly pay.
• Daily Pay access to earned pay before payday; a fee may apply.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Three medical plan options.
• Optional dental and vision plans.
• Health Savings Account (HSA) and flexible spending account options.
• 401(k) retirement savings plan with company match for eligible team members age 18 and older.
• Employee Stock Purchase Plan allowing eligible team members to purchase BJ’s common stock at a 15% discount through after-tax payroll deductions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed