Front Desk Attendant / Membership Sales Associate
About The Position
The Membership Advisor / Welcome Center Attendant is the first point of contact for visitors and prospective members. The role delivers customer service, provides accurate information about programs and services, processes memberships, and maintains a welcoming and professional environment. The position promotes membership options and supports facility operations. It is part-time, with scheduled days and hours varying according to staffing and business needs. Shifts fall within the 2 p.m. to 9:30 p.m. coverage window; this is the range of possible working hours, not the full length of each shift. Morning coverage is not currently needed.
Requirements
- High school diploma or equivalent.
- Strong communication and interpersonal skills.
- Comfort with point-of-sale systems and basic computer operations.
- Ability to multitask in a fast-paced environment.
- Friendly, approachable demeanor and a customer-first attitude.
- Ability to work evenings, weekends, and holidays as needed.
- Ability to stand for extended periods.
- Ability to lift up to 50 lbs when required.
Nice To Haves
- Previous customer service or sales experience.
Responsibilities
- Promote membership as a mission-driven relationship rather than a transaction.
- Provide information about membership types, benefits, pricing, and promotions using the ARB Framework.
- Deliver personalized, mission-driven tours using the 4-Step Tour Process.
- Promote membership features and accurately process new memberships, renewals, changes, and cancellations.
- Greet members warmly and professionally using the Four Principles of Service and Four Cultural Dimensions approach.
- Answer questions and assist with registration for programs and services, and provide information about schedules and facility amenities.
- Respond promptly and courteously to phone and email inquiries.
- Process payments, receipts, and daily transactions accurately.
- Check members in and verify account status.
- Help maintain cleanliness and order in the welcome center.
- Report maintenance or safety concerns to the appropriate director.
- Support the team during special events, peak hours, and promotional activities.
- Perform other duties assigned by the direct supervisor.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
