Front Desk Attendant / Membership Sales Associate

MYSTIC VALLEY YOUNG MENS CHRISTIAN ASSOC•Malden, MA

About The Position

The Membership Advisor / Welcome Center Attendant serves as the first point of contact for visitors and prospective members. The role provides customer service and accurate information about programs and services, processes memberships, and maintains a welcoming, professional environment. The ideal candidate is friendly, detail-oriented, and comfortable engaging with the public to promote membership options and support facility operations. The position uses the YMCA’s Sales & Tours approach to build relationships with prospective members, provide personalized tours, follow up consistently, and invite people to join. Staff explain membership types, benefits, pricing, and promotions using the ARB Framework and use the 4-Step Tour Process. The role also supports members throughout their experience with warm, value-centered service and helps with registrations, transactions, facility operations, and special events. This is a part-time role. Shifts fall within the 2 p.m. to 9:30 p.m. coverage window; this is the range of possible working hours, not the length of an individual shift. Scheduled days and hours may vary according to staffing and business needs. Morning coverage is not currently being sought.

Requirements

High school diploma or equivalent required.
Strong communication and interpersonal skills.
Comfort with point-of-sale systems and basic computer operations.
Ability to multitask in a fast-paced environment.
Friendly, approachable demeanor and customer-first attitude.
Ability to work evenings, weekends, and holidays as needed.
Ability to stand for extended periods.
Light lifting of up to 50 lbs may be required.

Nice To Haves

Previous customer service or sales experience preferred.

Responsibilities

Provide information about membership types, benefits, pricing, and promotions using the ARB Framework.
Deliver personalized, mission-driven tours using the 4-Step Tour Process and follow up with prospective members.
Promote memberships and process new memberships, renewals, changes, and cancellations accurately.
Greet members warmly and professionally, following the Four Principles of Service and Four Cultural Dimensions approach.
Answer questions and assist with registrations for programs, services, schedules, and facility amenities.
Respond promptly and courteously to phone and email inquiries.
Process payments, receipts, and daily transactions accurately.
Check members in and verify account status.
Help maintain cleanliness and order in the welcome center.
Report maintenance or safety concerns to the appropriate director.
Support the team during special events, peak hours, and promotional activities.
Perform other duties assigned by the direct supervisor.