Sales and Service Expert

24 Hour Fitness•Solana Beach, CA

About The Position

The Sales and Service Expert (SSE) delivers a comprehensive sales and service experience to guests and members by offering membership, fitness, and retail products and services. The role builds relationships, communicates the value of 24 Hour Fitness offerings, and focuses on member acquisition, retention, engagement, and achievement of sales revenue goals. The SSE welcomes and assists guests, tours prospective members through the club, explains relevant facilities and services, enrolls and onboards new members, and supports retention activities. The role also generates and manages leads, sets appointments, follows up on prospective business, and promotes marketing campaigns. In partnership with the Sales and Service Manager, the SSE helps provide a member-centered experience, connects members with fitness offerings and appropriate resources, and contributes to a clean, friendly, well-maintained club. Team members in this role may participate in Fitness Sales and Membership Sales Commission Plans. The position reports to the Sales and Service Manager and has no direct reports. It may require a varied schedule, including frequent extended workdays, weekends, and holidays, as well as minimum travel for training or lead generation.

Requirements

High school diploma or GED.
CPR and AED certification from an approved organization, required within 60 days of employment.
In-depth knowledge of and experience with sales practices and techniques.
General understanding of the fitness industry.
Ability to work with computers and operate a Point of Sale (POS) system.
Strong interpersonal communication and customer service skills.
Independent, self-starting approach and strong organizational skills.
Ability to work as part of a team.
Ability to work in the club office and move about club floors and rooms.
Ability to communicate with members by telephone.
Ability to access and operate company computer systems, prepare documents, enter data, and read and interpret general and financial reports from a database or email system.
Ability to work in an environment with moving mechanical parts and loud noise.
Ability to work a varied schedule to support business needs, including frequent extended workdays, weekends, and holidays, as required.

Nice To Haves

Bachelor's degree.
Knowledge of Membership System software.
Prior experience in the fitness or retail industry.
One to two years of service sales experience.

Responsibilities

Execute the CARE sales model with each guest and explain how company products and services meet their fitness needs.
Tour prospective members through the club and describe facilities, equipment, services, and amenities relevant to their goals.
Register guests through the digital kiosk and communicate membership and fitness offers using company presentation tools.
Enroll guests using company sales techniques and protocol, following Membership Agreement Procedures.
Onboard new members and assist with member retention activities to support club profitability.
Meet or exceed personal and team sales goals.
Generate leads in the community using company tools and programs, including community outreach, local promotions, and corporate sales on-sites.
Generate leads internally through member promotions, referrals, guest passes, and phone follow-up.
Set appointments for leads and potential new business opportunities.
Communicate and promote local and global marketing campaigns to leads and members.
Manage and follow up on leads using a Lead Management System, and use a daily planner to organize lead management and selling activities.
Meet or exceed personal productivity goals.
Partner with the Sales and Service Manager to provide a member-centered experience that strengthens relationships and retention.
Greet and check in members, provide prompt attention, and engage them with personal training, group exercise classes, and 24GO digital content.
Build name relationships with members, answer questions or concerns, and connect them with appropriate company resources.
Help maintain a clean, friendly, well-maintained club and help new members become comfortable.
Occasionally demonstrate or explain physical fitness activities, techniques, and procedures.
Travel as minimally required for training and lead generation.