Sales and Service Expert

24 Hour Fitness USA • City of Industry, CA

10d • Onsite

About The Position

The Sales and Service Expert (SSE) delivers a well-rounded sales and service experience to guests and members by offering membership, fitness, and retail products and services. The SSE builds relationships, explains the value of 24 Hour Fitness offerings, and focuses on behaviors that support member acquisition and retention. The role includes guest and member engagement and achieving sales revenue goals.

The SSE introduces guests to the club and its offerings, enrolls and onboards new members, generates and manages leads, and supports member retention. The role also helps provide a friendly, clean, and well-maintained club experience and connects members with appropriate fitness offerings and company resources. The SSE reports to the Sales and Service Manager and has no direct reports. Team members in this role may participate in fitness and membership sales commission plans.

Requirements

• High school diploma or GED.
• CPR and AED certification from an approved organization, required within 60 days of employment.
• In-depth knowledge of and experience with sales practices and techniques.
• General understanding of the fitness industry.
• Ability to work with computers and operate a Point of Sale (POS) system.
• Strong interpersonal communication and customer service skills.
• Ability to work independently, take initiative, and stay organized.
• Ability to work as part of a team.
• Ability to work a varied schedule, including frequent extended workdays, weekends, and holidays as business needs require.
• Ability to move about club floors and rooms and communicate by telephone with members.
• Ability to access and operate company computer systems, prepare documents, enter data, and read and interpret general and financial reports.
• Ability to work around moving mechanical parts and in a loud environment.

Nice To Haves

• Bachelor’s degree.
• Knowledge of Membership System software.
• Prior experience in the fitness or retail industry.
• 1–2 years of experience in service sales.

Responsibilities

• Use the CARE sales model to understand guests’ fitness needs and explain how company products and services can meet them.
• Tour prospective members through the club and describe relevant facilities, equipment, services, and amenities.
• Register guests through the digital kiosk and communicate membership and fitness offers using company presentation tools.
• Enroll guests using company sales techniques and protocols, following Membership Agreement Procedures.
• Onboard new members and assist with member-retention activities.
• Meet or exceed personal and team sales goals.
• Generate leads through community outreach, local promotions, corporate sales events, member promotions, referrals, guest passes, and phone follow-up.
• Set appointments for leads and potential new business opportunities.
• Promote local and global marketing campaigns to leads and members.
• Manage and follow up on leads using the Lead Management System, and use a daily planner to organize lead-management and sales activities.
• Meet or exceed personal productivity goals.
• Partner with the Sales and Service Manager to provide a member-centric experience that builds relationships and retention.
• Greet and check in members, respond promptly to their needs, and help new members become comfortable in the club.
• Engage members with personal training, group exercise classes, and 24GO digital content.
• Build relationships with members, answer questions or concerns, and connect them with appropriate company resources.
• Help maintain a clean, friendly, and well-maintained club for members and guests.

Benefits

• Paid time off.
• Medical and dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED