Sales and Service Associate

24 Hour Fitness • Plano, TX

17h

About The Position

The Sales and Service Associate welcomes new members and helps guide them through the start of their fitness journey. The role builds genuine, trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions that support fitness success. Associates combine a passion for fitness and strong interpersonal skills to create a positive, motivating, results-driven member experience.

Associates welcome and assist members and guests, support new-member onboarding, and help maintain a clean, well-maintained, and safe gym. At locations with a Kids’ Club, associates may also be assigned childcare and supervision duties. Full-time availability is expected across weekdays, weekends, and holidays. Minimum travel may be required for training and lead generation.

Requirements

• Demonstrate authenticity, sincerity, open-mindedness, and integrity.
• Be self-motivated and passionate about helping others, with an interest in learning and personal growth.
• Maintain a positive, can-do attitude and strive to meet or exceed goals.
• Embrace challenges and treat setbacks as opportunities to learn and grow.
• Have a strong service mentality and a desire to deliver exceptional member experiences.
• Have a minimum of 1 year of experience in retail or fitness sales.
• Obtain CPR and AED certification within 60 days of employment.
• Be available full-time across weekdays, weekends, and holidays.
• For California locations with a Kids’ Club, successfully complete TrustLine fingerprinting and registration, provide confirmation, and remain registered throughout employment to work in the Kids’ Club.
• Meet physical demands that may include frequent movement through Kids’ Club areas, lifting toys and equipment, kneeling or crouching, remaining stationary for extended periods, moving for prolonged periods, and occasionally lifting or moving infants and toddlers up to 25 pounds and other equipment or supplies up to 50 pounds.

Nice To Haves

• 12 months of experience working in retail and fitness sales.
• 6–12 months of childcare experience for locations with a Kids’ Club.

Responsibilities

• Build first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help keep the gym clean, well-maintained, and safe for members and guests.
• Deliver a welcoming, informative, inclusive sales and service experience and help guests and members take appropriate next steps toward their fitness goals.
• Support new-member onboarding by greeting and checking in members, responding promptly to their needs, and connecting them with fitness offerings.
• At locations with a Kids’ Club, care for and supervise children; control entry and exit; manage check-in and check-out; notify or page parents when needed; administer first aid; and tidy, clean, and disinfect the space.
• At locations with a Kids’ Club, assist with diaper-change or restroom needs by promptly paging parents and communicate directly with parents about discipline concerns.
• Travel as needed for training and lead generation.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with company match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed