Sales and Service Associate
About The Position
The Sales and Service Associate welcomes new members and guides them as they begin their fitness journey. The role builds trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions to support their fitness success. Associates combine an interest in fitness with strong interpersonal skills to create a positive, motivating, results-driven member experience. The associate greets and checks in members and guests, answers questions, resolves concerns, connects people with appropriate resources, supports onboarding, and helps maintain a clean, well-maintained, and safe gym. At locations with a Kids’ Club, the associate may also be assigned childcare and related operational duties. The position requires full-time availability with flexibility across weekdays, weekends, and holidays. Team members are eligible to participate in fitness sales and membership sales commission plans.
Requirements
- At least 1 year of experience in retail or fitness sales.
- Obtain CPR and AED certification within 60 days of employment.
- Demonstrate authenticity, sincerity, open-mindedness, and integrity.
- Be self-motivated and passionate about helping others, with an interest in learning and personal growth.
- Strive to meet or exceed goals and maintain a positive, can-do attitude.
- Approach challenges and setbacks as opportunities to learn and grow.
- Have a strong service mentality and desire to provide exceptional member experiences.
- Be available full-time with flexible availability across weekdays, weekends, and holidays.
- For California locations with a Kids’ Club, successfully provide fingerprints, register with TrustLine, and provide confirmation of registration; registration must remain active throughout employment in this position.
Nice To Haves
- 12 months of experience working in retail and fitness sales.
- 6–12 months of childcare experience for locations with a Kids’ Club.
Responsibilities
- Build first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
- Help keep the gym clean, well-maintained, and safe for members and guests.
- Deliver a welcoming, informative, inclusive sales and service experience that helps guests and members take appropriate next steps toward their fitness goals.
- Support new-member onboarding and help members connect with the gym’s fitness offerings.
- Greet and check in members and promptly attend to their needs.
- At locations with a Kids’ Club, care for and supervise children; manage entry and exit control, check-in and check-out; notify parents when their involvement is needed; administer first aid; and tidy, clean, and disinfect the space.
- At locations with a Kids’ Club, promptly page parents when a child needs a diaper change or restroom help and communicate with parents about discipline concerns.
- At California locations with a Kids’ Club, maintain confirmed TrustLine registration throughout employment before working in the Kids’ Club when children are present.
- Travel as needed for training purposes and lead generation.
Benefits
- Paid time off.
- Medical and dental coverage.
- 401(k) with match for qualifying positions.
- Free gym membership.
- Discounts on products and personal training.
- Employee Resource Groups with opportunities to participate in community events in person and virtually.
- Eligibility to participate in fitness sales and membership sales commission plans.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
