Sales and Service Associate
About The Position
The Sales and Service Associate welcomes new members and guides them through the start of their fitness journey. The role builds genuine, trust-based relationships by listening to members' goals, understanding their needs, and recommending personalized solutions that support their fitness success. It combines a passion for fitness with interpersonal skills to create a positive, motivating, and results-driven member experience. Associates welcome and assist members and guests, support new-member onboarding, and help maintain a clean, well-maintained, and safe gym. At locations with a Kids' Club, the role may also include caring for and supervising children and maintaining a safe, clean environment. California associates who work in a Kids' Club must maintain confirmed TrustLine registration. The position is full-time and requires flexible availability across weekdays, weekends, and holidays. Minimum travel may be required for training and lead generation. Eligible team members may participate in fitness sales and membership sales commission plans.
Requirements
- At least 1 year of experience in retail or fitness sales.
- Obtain CPR and AED certification within 60 days of employment.
- Demonstrate authenticity, sincerity, open-mindedness, and integrity.
- Be self-motivated and passionate about helping others, with an interest in learning and personal growth.
- Strive to meet or exceed goals and maintain a positive, can-do attitude.
- Embrace challenges and view setbacks as opportunities to learn and grow.
- Have a strong service mentality and a desire to deliver exceptional member experiences.
- Have flexible availability across weekdays, weekends, and holidays.
- Minimum travel may be required for training purposes and lead generation.
- For California locations with a Kids' Club, successfully complete and maintain TrustLine registration to work in the Kids' Club when children are present.
Nice To Haves
- 12 months of experience working in retail and fitness sales.
- 6–12 months of childcare experience for locations with a Kids' Club.
Responsibilities
- Develop first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
- Help keep the gym clean, well-maintained, and safe for members and guests.
- Deliver a welcoming, informative, inclusive sales and service experience that helps guests and members take appropriate next steps toward their fitness goals.
- Support new-member onboarding and connection to fitness offerings through friendly greetings, check-ins, and prompt attention to members' needs.
- At locations with a Kids' Club, care for and supervise children; manage entry, exit, check-in, and check-out; notify parents when needed; administer first aid; and tidy, clean, and disinfect the space.
- At locations with a Kids' Club, promptly page parents when a child needs a diaper change or restroom assistance and communicate with parents about discipline concerns.
- At California locations with a Kids' Club, provide fingerprints, register with TrustLine, and maintain confirmed registration throughout employment before working in the Kids' Club when children are present.
Benefits
- Paid time off.
- Medical and dental coverage.
- 401(k) with company match for qualifying positions.
- Free gym membership.
- Discounts on products and personal training.
- Employee Resource Groups with opportunities to participate in community events in person and virtually.
- Eligibility to participate in Fitness Sales and Membership Sales Commission Plans.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
