Sales and Service Associate

24 Hour Fitness USA • Huntington Beach, CA

11d

About The Position

The Sales and Service Associate welcomes new members and guides them as they begin their fitness journey. The role builds trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions. Associates combine an interest in fitness with strong interpersonal skills to provide a positive, motivating member experience.

The associate greets and checks in members and guests, answers questions, resolves concerns, connects people with appropriate resources, supports onboarding, and helps maintain a clean, safe, and well-maintained gym. At locations with a Kids’ Club, the associate may also be assigned childcare and supervision duties. Full-time availability is required, with flexibility across weekdays, weekends, and holidays. Team members are eligible to participate in fitness sales and membership sales commission plans.

Requirements

• At least 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.
• Authenticity, sincerity, open-mindedness, and integrity.
• Self-motivation, a passion for helping others, and interest in learning and personal growth.
• Ability to strive toward and meet or exceed goals while maintaining a positive, can-do attitude.
• Ability to embrace challenges and treat setbacks as opportunities to learn and grow.
• Strong service mentality and desire to deliver exceptional member experiences.
• Full-time availability with flexibility across weekdays, weekends, and holidays.

Nice To Haves

• 12 months of experience working in retail and fitness sales.
• 6–12 months of childcare experience for locations with Kids’ Club.

Responsibilities

• Build first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help keep the gym clean, well-maintained, and safe.
• Provide guests and members with a welcoming, informative, inclusive sales and service experience and help them take appropriate next steps toward their fitness goals.
• Support new-member onboarding and connect members with the club’s fitness offerings.
• Greet and check in members and promptly attend to their needs.
• At locations with Kids’ Club, care for and supervise children as assigned; manage entry, exit, check-in, and check-out; notify parents when their involvement is needed; administer first aid; and tidy, clean, and disinfect the space.
• At locations with Kids’ Club, promptly page parents when a child needs a diaper change or restroom assistance and communicate with parents about discipline concerns.
• At California locations with Kids’ Club, maintain confirmed TrustLine registration throughout employment and do not work in Kids’ Club with children present until registration is confirmed.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligibility to participate in fitness sales and membership sales commission plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed