Sales and Service Associate

24 Hour Fitness • Irvine, CA

12d

About The Position

The Sales and Service Associate welcomes new members and guides them through the start of their fitness journey. The role builds trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions that support fitness success. It combines a passion for fitness with interpersonal skills to create a positive, motivating, results-driven member experience.

Associates greet and check in members and guests, answer questions, resolve concerns, connect people with appropriate resources, and support an informative and inclusive sales and service experience. They help maintain a clean, well-maintained, and safe gym and support new-member onboarding by connecting members with the club’s fitness offerings.

At locations with a Kids’ Club, associates may be assigned to care for and supervise children, manage entry and exit and check-in and check-out, contact parents when needed, administer first aid, and clean and disinfect the space. They may also page parents when a child needs a diaper change or restroom assistance and communicate with parents about discipline concerns. In California locations with a Kids’ Club, associates must maintain confirmed TrustLine registration to work in the Kids’ Club when children are present.

The position is full-time and requires flexible availability across weekdays, weekends, and holidays. Minimum travel may be required for training and lead generation. Team members are eligible to participate in fitness sales and membership sales commission plans.

Requirements

• At least 1 year of experience in retail or fitness sales.
• Obtain CPR and AED certification within 60 days of employment.
• Demonstrate authenticity, sincerity, open-mindedness, and integrity.
• Be self-motivated, passionate about helping others, and interested in learning and personal growth.
• Strive to meet or exceed goals while maintaining a positive, can-do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Have a strong service mentality and desire to deliver exceptional member experiences.
• Be available full-time with flexibility across weekdays, weekends, and holidays.
• For California locations with a Kids’ Club, successfully complete and maintain TrustLine registration to work in the Kids’ Club when children are present.

Nice To Haves

• 12 months of experience working in retail and fitness sales.
• 6–12 months of childcare experience for locations with a Kids’ Club.

Responsibilities

• Build first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help maintain a clean, well-maintained, and safe gym.
• Deliver a welcoming, informative, inclusive sales and service experience and help guests and members take appropriate next steps toward their fitness goals.
• Support new-member onboarding by greeting and checking in members and connecting them with fitness offerings.
• At locations with a Kids’ Club, care for and supervise children; manage entry, exit, check-in, and check-out; notify or page parents when needed; administer first aid; and tidy, clean, and disinfect the space.
• At locations with a Kids’ Club, assist with diaper-change or restroom-related needs and communicate discipline concerns directly to parents.
• At California locations with a Kids’ Club, maintain confirmed TrustLine registration throughout employment to perform Kids’ Club duties when children are present.
• Travel as needed for training purposes and lead generation.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with matching for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed