Sales and Service Associate

24 Hour Fitness • Riverside, CA

14h

About The Position

The Sales and Service Associate welcomes new members and guides them through the start of their fitness journey. The role builds trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions to support their fitness success. It combines a passion for fitness and strong interpersonal skills to create a positive, motivating, results-driven member experience.

The associate provides an outstanding sales and service experience, supports new-member onboarding, answers questions, resolves concerns, and connects members and guests with appropriate resources. The role also helps keep the gym clean, well-maintained, and safe. At locations with a Kids’ Club, the associate may be assigned childcare and supervision duties.

The position is full-time and requires flexible availability across weekdays, weekends, and holidays. Minimum travel may be required for training and lead generation. Team members are eligible for fitness sales and membership sales commission plans.

Requirements

• At least 1 year of experience in retail or fitness sales.
• Obtain CPR and AED certification within 60 days of employment.
• Demonstrate authenticity, sincerity, open-mindedness, and integrity.
• Be self-motivated, passionate about helping others, and interested in learning and personal growth.
• Consistently strive to meet or exceed goals while maintaining a positive attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Demonstrate a strong service mentality and desire to deliver exceptional member experiences.
• For California locations with a Kids’ Club, provide fingerprints, register with TrustLine, and provide confirmation of registration before working in the Kids’ Club when children are present; maintain registration throughout employment.
• Meet the physical demands described for applicable duties, including frequent movement through Kids’ Club areas, prolonged stationary or moving activity, kneeling or crouching, and occasional lifting of children up to 25 pounds and equipment or supplies up to 50 pounds.

Nice To Haves

• 12 months of experience working in retail and fitness sales.
• 6–12 months of childcare experience for locations with a Kids’ Club.

Responsibilities

• Build first-name relationships with members; answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help maintain a clean, well-maintained, and safe gym environment.
• Provide a welcoming, informative, and inclusive sales and service experience that helps members and guests take appropriate next steps toward their fitness goals.
• Support new-member onboarding and help members connect with fitness offerings through friendly greetings, check-ins, and prompt attention to their needs.
• At locations with a Kids’ Club, care for and supervise children; control entry and exit; manage check-in and check-out; notify parents when needed; administer first aid; and tidy, clean, and disinfect the space.
• At locations with a Kids’ Club, promptly page parents when a child needs a diaper change or restroom assistance and communicate discipline concerns directly to parents.
• Maintain TrustLine registration throughout employment when working at a California location with a Kids’ Club.
• Travel as needed for training and lead generation.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with employer match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligibility to participate in fitness sales and membership sales commission plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed