Sales and Service Associate

24 Hour Fitness • Oxnard, CA

3h

About The Position

The Sales and Service Associate welcomes new members and guides them through the start of their fitness journey. The role builds trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions. It combines a passion for fitness and strong interpersonal skills to create a positive, motivating, results-driven member experience.

Associates welcome and assist members and guests, answer questions, resolve concerns, connect people with appropriate resources, and help maintain a clean, well-maintained, and safe gym. They support new-member onboarding and help members connect with the club’s fitness offerings. At locations with a Kids’ Club, associates may also be assigned childcare and related operational duties.

The position requires flexible availability across weekdays, weekends, and holidays. Full-time associates may participate in fitness and membership sales commission plans. Minimum travel may be required for training and lead generation.

Requirements

• At least 1 year of experience in retail or fitness sales.
• Obtain CPR and AED certification within 60 days of employment.
• Demonstrate authenticity, sincerity, open-mindedness, and integrity.
• Be self-motivated, passionate about helping others, and interested in learning and personal growth.
• Strive to meet or exceed goals while maintaining a positive, can-do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Have a strong service mentality and desire to deliver exceptional member experiences.
• At California locations with a Kids’ Club, successfully complete fingerprinting and TrustLine registration, provide confirmation of registration, and remain registered throughout employment to work in the Kids’ Club when children are present.

Nice To Haves

• 12 months of experience working in retail and fitness sales.
• 6–12 months of childcare experience for locations with a Kids’ Club.

Responsibilities

• Develop first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help keep the gym clean, well-maintained, and safe for members and guests.
• Deliver a welcoming, informative, inclusive sales and service experience that helps guests and members take appropriate next steps toward their fitness goals.
• Support new-member onboarding by greeting and checking in members, responding promptly to their needs, and helping them connect with fitness offerings.
• At locations with a Kids’ Club, work in the Kids’ Club as assigned, including caring for and supervising children; managing entry, exit, check-in, and check-out; notifying or paging parents when needed; administering first aid; and tidying, cleaning, and disinfecting the space.
• At locations with a Kids’ Club, promptly page parents when a child needs a diaper change or restroom assistance and communicate directly with parents about discipline concerns.

Benefits

• Paid time off.
• Medical and dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed