Sales and Service Advisor
About The Position
The Sales and Service Advisor is one of the first customer contacts at Kerry's Automotive, part of the Sun Auto Network. The role greets customers, listens to vehicle concerns, recommends appropriate products and services, and guides customers through a trustworthy experience from check-in to checkout. The advisor reviews vehicle history, Digital Vehicle Inspection results, and technician findings; explains maintenance, repair, tire, warranty, and financing options; prepares estimates, work orders, and invoices; and keeps customers informed about service progress, timing, and costs. The advisor also works with technicians and store leadership to manage workflow, schedules appointments, confirms parts availability, follows checkout procedures, and conducts post-service follow-up. No technician experience is required; training is provided on products, services, and supporting tools. The position offers opportunities to develop customer care, sales, and workflow skills and advance toward assistant store manager, store manager, or other field leadership roles.
Requirements
- Customer-focused, organized, comfortable with sales conversations, able to learn automotive products and services, and able to manage multiple priorities professionally.
- Professional appearance and ability to represent the brand positively with customers and teammates.
- Strong customer service, communication, and active listening skills.
- Ability to work in a process-driven environment and follow company service standards.
- Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
- Ability to clearly and professionally explain service recommendations, estimates, timelines, warranties, and declined work.
- Ability to manage competing priorities in a fast-paced environment.
- Valid driver's license and successful completion of a Motor Vehicle Records check.
- Ability to work a flexible schedule, including weekends as needed.
- Must be at least 18 years old.
Nice To Haves
- Previous Service Advisor experience or other retail automotive sales experience.
- Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
- ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
- State Inspector License in applicable locations, or ability to obtain it within 30 days of hire if required by the store.
- High school diploma or equivalent.
Responsibilities
- Greet customers in person and by phone, listen to their needs, and build trust.
- Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend appropriate products and services.
- Explain maintenance, repair, tire, warranty, and financing options clearly.
- Create accurate estimates, work orders, and invoices in the point-of-sale system.
- Keep customers informed about service status, timing, and cost.
- Partner with technicians and store leadership to manage workflow and keep repairs on track.
- Schedule appointments, verify parts availability, and follow checkout procedures, including reviewing completed and declined work.
- Make post-service follow-up calls to ensure satisfaction and encourage return visits.
- Help keep the store clean, safe, and customer-ready, and follow safety procedures and required PPE.
- Work a flexible schedule, including weekends as needed, and uphold company values and policies.
Benefits
- Competitive pay, including bonus or commission opportunities.
- Paid training and hands-on development.
- Medical, dental, and vision benefits.
- Paid time off.
- Employee discounts.
- Career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
