Sales and Service Advisor

Sun Auto Tire and Service • Phoenix, AZ

1d • $48,000 - $85,000 • Onsite

About The Position

As a Sales and Service Advisor at Kerry's Automotive, part of the Sun Auto Network, you are an important customer contact who helps customers make informed decisions about their vehicles. You greet customers, listen to their concerns, recommend services, and guide them through the experience from check-in to checkout. The company provides training on its products, services, and customer and store support tools; prior technician experience is not required.

The role combines customer service, sales, and problem-solving in a fast-paced automotive retail service environment. It includes explaining maintenance and repair recommendations and coordinating with technicians and store leadership to keep work moving. The position offers competitive pay, bonus or commission opportunities, paid training, benefits, paid time off, employee discounts, and career advancement opportunities.

Requirements

• Customer-focused, organized, comfortable with sales conversations, able to learn automotive products and services, and able to manage multiple priorities professionally.
• Professional appearance and ability to represent the brand positively with customers and teammates.
• Strong customer service, communication, and active listening skills.
• Ability to work in a process-driven environment and follow company service standards.
• Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
• Ability to clearly and professionally explain service recommendations, estimates, timelines, warranties, and declined work.
• Ability to manage competing priorities involving customers, technicians, and store leadership in a fast-paced environment.
• Valid driver's license and successful completion of a Motor Vehicle Records check.
• Ability to work a flexible schedule, including weekends as needed.
• Must be at least 18 years old.

Nice To Haves

• Previous Service Advisor experience or other retail automotive sales experience.
• Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
• ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
• State Inspector License where applicable, or ability to obtain it within 30 days of hire if required by the store.
• High school diploma or equivalent.

Responsibilities

• Greet customers in person and by phone, listen to their needs, and build trust.
• Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend products and services.
• Explain maintenance, repair, tire, warranty, and financing options to customers.
• Create accurate estimates, work orders, and invoices using the point-of-sale system.
• Keep customers informed about service status, timing, and costs.
• Partner with technicians and store leadership to manage workflow and keep repairs on track.
• Schedule appointments, verify parts availability, and complete checkout procedures, including reviewing completed and declined work.
• Make post-service follow-up calls to check customer satisfaction and encourage return visits.
• Help keep the store clean, safe, and ready for customers, and follow safety procedures and required PPE requirements.
• Work a flexible schedule, including weekends as needed, and follow Sun Auto's core values and company policies.

Benefits

• Competitive pay with bonus or commission opportunities.
• Paid training and hands-on development.
• Medical, dental, and vision benefits.
• Paid time off.
• Employee discounts.
• Career advancement opportunities, including growth toward Assistant Store Manager, Store Manager, and other field leadership roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed