Sales and Service Advisor

Sun Auto Tire and Service•North Las Vegas, NV

3d•$60,000 - $100,000•Onsite

About The Position

The Sales and Service Advisor is a key customer contact at a Tire Works Total Car Care shop in North Las Vegas, Nevada. The advisor welcomes customers, listens to vehicle concerns, recommends appropriate services, and guides customers through a trustworthy experience from check-in to checkout. The role involves customer service, sales, problem-solving, and coordinating repair workflow in a fast-paced automotive retail environment. No technician experience is required; paid training is provided on products, services, and supporting tools. The position offers a stated pay range of $60,000–$100,000 per year, with bonus or commission opportunities. Sun Auto Tire & Service describes its culture as values-driven, supportive, and focused on belonging, quality work, learning, and career development. Advancement opportunities include Assistant Store Manager, Store Manager, and other field leadership roles. The work takes place in an automotive shop and retail service environment. It may involve moderate to loud noise, dust, exhaust fumes, lubricants, petroleum products, vapors, caustic materials, and temperature extremes. The role requires regular standing, walking, bending, stooping, kneeling, and crouching, as well as lifting and moving items. Safety procedures and required personal protective equipment must be followed. Reasonable accommodations may be made for individuals with disabilities.

Requirements

Customer-focused, organized, comfortable with sales conversations, able to learn automotive products and services, and able to manage multiple priorities professionally.
Professional appearance and ability to represent the brand positively with customers and teammates.
Strong customer service, communication, and active listening skills.
Ability to work in a process-driven environment and follow company service standards.
Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
Ability to explain service recommendations, estimates, timelines, warranties, and declined work clearly and professionally.
Ability to manage competing priorities involving customers, technicians, and store leadership in a fast-paced environment.
Valid driver’s license and successful completion of a Motor Vehicle Records check.
Ability to work a flexible schedule, including weekends as needed.
Must be 18 years of age or older.
Ability to stand up to eight hours per day and walk to access areas of the building.
Ability to bend, stoop, kneel, and crouch regularly, with full range of motion in arms and hands.
Ability to lift and/or move up to 10 pounds regularly and up to 70 pounds frequently.
Vision sufficient to detect color and depth and to refocus; use safety goggles or other PPE as required.
Ability to communicate with customers, technicians, service advisors, managers, and shop teammates.

Nice To Haves

Previous Service Advisor experience or other retail automotive sales experience.
Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
State Inspector License in applicable locations, or ability to obtain it within 30 days of hire if required by the store.
High school diploma or equivalent.

Responsibilities

Greet customers in person and by phone, listen to their needs, and build trust.
Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend products and services.
Explain maintenance, repair, tire, warranty, and financing options clearly to customers.
Prepare accurate estimates, work orders, and invoices in the point-of-sale system.
Keep customers informed about service status, timing, and cost.
Coordinate with technicians and store leadership to manage workflow and keep repairs on track.
Schedule appointments, verify parts availability, and follow checkout procedures, including reviewing completed and declined work.
Make post-service follow-up calls to check customer satisfaction and encourage return visits.
Help keep the store clean, safe, and ready for customers; follow safety procedures and use required PPE.
Work a flexible schedule, including weekends as needed, and follow company policies and core values.